Service Excellence/ Quality Service Assistant Manager (Healthcare, Public) #HCG

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading staffing agency in Singapore is seeking an experienced service manager to oversee service delivery and enhance patient experiences. The ideal candidate will possess a recognized degree and at least 5 years of experience in customer service operations. Responsibilities include monitoring feedback, managing service recovery, and developing training programs. Strong analytical and communication skills are essential for this role. Interested candidates should submit their resume.

Qualifications

• Minimum of 5 years in customer/patient service operations.
• Proven track record in service culture.
• Experience in service training development and evaluation.

Responsibilities

• Oversee service delivery and monitor feedback.
• Collaborate with clinic teams to enhance patient experiences.
• Support training programs to strengthen service culture.

Skills

Service-oriented culture establishment

Conflict resolution

Data analytics

Excellent writing and editing skills

Presentation skills

Education

Recognized degree

Job description

Responsibilities

• The role involves overseeing service delivery, monitoring feedback, managing complaints and service recovery, and recommending improvement actions.
• They work with clinic teams to review processes, reduce wait times, and enhance patient touchpoints.
• Responsibilities also include supporting recognition and training programmes to strengthen service culture, ensuring SOP and policy compliance, conducting simple audits, coordinating follow-ups and closing service gaps.
• The role requires analysing operational and feedback data, preparing reports for management, tracking KPIs, and identifying trends for improvement.
• They also partner with internal departments and stakeholders to implement service initiatives and digital enhancements, while guiding junior staff and supporting service-related projects and meetings.

Requirements

• Hold a recognized degree with a minimum of 5 years of experience in customer/patient service operations
• Demonstrate a proven track record in establishing a service-oriented culture.
• Possess experience in developing, evaluating, and conducting service training.
• Have excellent writing and editing skills.
• Possess expertise in conflict resolution, data analytics, and presentation skills.

All qualified applicants, please send in your resume to:

[e-mail]

Tricia Celestine Goh (R1981653)

Recruit Express Pte Ltd | Company Reg. No. 199601303W | EA License Number: 99C4599