Patient Service Associate

National Skin Centre; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading healthcare facility in Singapore is seeking a clinic counter staff member to ensure efficient clinic operations. Candidates should have GCE 'N' Level and at least 1 year of frontline customer service experience. Responsibilities include assisting patients, managing registrations, and supporting doctors' requests. The role offers an opportunity to contribute to patient care in a dynamic environment.

Qualifications

• At least 1 year of direct frontline customer service experience.

Responsibilities

• Oversees the smooth and efficient running of the clinic counter.
• Attends to patients' enquiries and provides assistance.
• Assists in registration and billing of patients accurately.
• Makes appointments for follow-up patients.
• Assists patients with Medisave application/financial counselling.
• Assists with doctors' requests relating to patients' management.
• Preparation of consultation rooms.
• Performs other duties as assigned.

Education

GCE 'N' Level and above

Job description

Responsibilities

• Oversees the smooth and efficient running of the clinic counter
• Attends to patients' enquiries, provide directions and assist with clarifications
• Assists in registration and billing of patients accurately
• Makes appointments for follow-up patients
• Assists patient with Medisave application / financial counselling
• Assist with doctors' requests relating to patients' management
• Preparation of consultation rooms
• Performs other duties as assigned by the Assistant Manager or Senior Executive

Job Requirements

• GCE \'N\' Level and above
• At least 1 year of direct frontline customer service experience