Customer Service Executive

Hatch Asia; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A logistics solutions provider in Singapore is seeking a motivated Inside Sales Specialist. You will coordinate shipments, manage customer inquiries, and develop strong client relationships. Ideal candidates will have 2-3 years of experience in Freight Forwarding or Logistics, be proficient in Microsoft Office, and possess strong communication skills. This role offers an opportunity to be part of a dynamic freight team within a rapidly growing company.

Qualifications

• Minimum 2-3 years of experience in inside sales for Freight Forwarding, Shipping, or Logistics.
• Experience in administration and high-volume office work.
• Proficient in Microsoft Office applications.

Responsibilities

• Coordinate shipments and schedule bookings for international shipping.
• Ensure timely data entry for tracking shipments and processing orders.
• Monitor shipments and communicate any delays.

Skills

Inside sales experience in Freight Forwarding

Excellent communication skills

Negotiation skills

Self-motivated

Multitasking skills

Tools

Microsoft Excel

Job description

"Unifying Purpose, Shaping Careers" - We believe in a world where organizational strategies are brought to life; when everyone finds value in their work by aligning organizational purpose with people, inspiring a meaningful and impactful future.

This newly created position is part of the rapid expansion in the freight team covering air, sea, road transport, and warehouse.

The Challenges

• Coordinate shipments, schedule bookings, and prepare documents required for international shipping (air, sea, and road transport).
• Ensure accurate and timely data entry for tracking shipments, processing orders, and providing quotes.
• Monitor shipments from the point of origin to the final destination, proactively communicate any delays, and manage client expectations.
• Prepare quotations based on customer needs, attend to problems, and propose competitive rates.
• Develop and sustain strong relationships with clients, understanding their needs and offering solutions to enhance their logistics experience for new products and services.
• Answer customer inquiries, schedule meetings, and attend sales appointments.

What It Takes

• At least 2-3 years of experience in inside sales, specifically in Freight Forwarding, Shipping, or Logistics.
• Experience in administration and high-volume office work.
• Self-motivated with multitasking skills.
• Excellent communication and negotiation skills.
• Proficient in Microsoft Office applications, especially Excel.

If you are interested, please click the "Apply Now" button.

All information will be kept in strict confidentiality.

Priority responses will be given to shortlisted candidates.