Customer Care Manager jobs in United States

About the team

Joining Deliveroo means joining a dynamic, fast-paced, and high-impact environment where innovation, ownership, and collaboration drive everything we do. As part of our On-Demand Convenience (ODC) team, you'll play a pivotal role in expanding our partner ecosystem, with some of the most recognisable grocery and retail brands, as well as up-and-coming local favourites.

We offer:

• A Platform for Impact: Your work will directly shape the growth of our Grocery & Retail offering, the fastest-growing vertical within Deliveroo, to bring essential products to customers in minutes.
  

• Innovation at Scale: Be part of a tech-driven company that’s redefining convenience commerce through cutting-edge products that enhance the customer experience.
  

• Collaborative Culture: Work with talented, driven professionals across sales, operations, marketing, and product teams—all committed to making Deliveroo the go-to platform for every need.
  

• Meaningful Growth: With guidance from your manager and collaboration with peers, you'll take on real responsibility early and develop quickly through a steep learning curve and exposure to diverse challenges.

If you're passionate about building partnerships, closing high-impact deals, and making a real difference in how people shop, Deliveroo is the place for you.

About the role

• Managing high-value enterprise accounts with a focus on building lasting relationships and increasing profitability/revenue

• Owning full performance of your portfolio, from sales performance, to in-store operations, to marketing and growth strategies, providing everyday support across all functions

• Analysing data on different markets and driving initiatives to increase revenues for your portfolio

• Collaborate with various internal departments to help resolve client operational issues and develop robust client business plans

• Manage the marketing coordination for clients, encouraging their participation in marketing campaigns to drive success on our platform and scale

Requirements

• 2+ years of experience in an account management or commercial role, with a proven track record of driving results for clients

• Analytical Thinker - ability to interpret data, develop actionable insights accordingly, and present data well

• Cross-Functional Team Player - a collaborative team player who can get the best out of the people around them. Able to work effectively at all levels of Deliveroo and deliver success with and through others

• Upbeat, Confident & High Energy - you bring freshness, energy, and passion into the team. Help create a unique working environment, spawn new ideas, and be enjoyable for the other people involved

• Demonstrate experience using Microsoft Office tools and related project/program management applications to drive best practice

• Be a people person who can create and maintain strong, genuine relationships

• An interest in food is great here. It’s a place to unleash the foodie in you

• You must be a self-starter, as we’ll look for you to manage your own time and priorities here

• Fluency in Mandarin is preferred

Why Deliveroo

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

Workplace & Benefits

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific; please ask your recruiter for more information.

Diversity

We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.