Customer Relations Officer (Defect Management)

CHAMBERS PROPERTY MANAGEMENT SERVICES PTE LTD; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

A leading property management firm in Singapore is seeking a Customer Relation Officer to manage unit inspections and ensure exceptional customer service. The role involves defect resolution, engaging with owners and contractors, and maintaining high standards throughout property handovers. Candidates should have at least 1 year of relevant experience and a diploma in a relevant field. This position offers a competitive salary and opportunities for professional growth.

Benefits

Competitive Salary Package

Comprehensive Health Coverage

Career Growth & Development

Generous Leave Benefits

Supportive Team Culture

Qualifications

• Minimum 1 year of proven experience in unit handover, defect inspection, and management.
• Experience in property development or management sectors is preferred.

Responsibilities

• Conduct thorough and systematic inspections of units prior to handover.
• Plan and manage handover schedules in partnership with developers.
• Serve as the liaison between owners and contractors for defect management.
• Deliver exceptional customer service by responding to inquiries.

Skills

Attention to detail

Communication skills

Problem-solving skills

Education

Diploma or equivalent certification in a relevant discipline

Job description

Are you a passionate Customer Relation Officer with a strong commitment looking for your next challenge? Ultimately Chambers Property Management Services Pte Ltd offer you a competitive compensation structure along with career growth opportunities for professional development.

What you'll be doing

Comprehensive Unit Inspections

• Conduct thorough and systematic inspections of units prior to handover, identifying any defects or issues.
• Collaborate with contractors and suppliers to ensure timely and high-quality rectifications.
• Maintain communication with developers, providing detailed progress reports and preparing handover documentation.

Efficient Handover Coordination

• Plan and manage handover schedules in close partnership with developers, ensuring a smooth and well-organized process.
• Provide owners with clear, professional guidance throughout handovers, addressing their queries and concerns promptly.
• Ensure meticulous record-keeping of handover activities and deliver consistent updates to stakeholders.

Defect Resolution Leadership

• Serve as the dedicated liaison between owners and contractors to manage defect follow-ups and ensure timely completion.
• Monitor rectification timelines rigorously, ensuring service level agreements are consistently met.
• Oversee the documentation and sign-off processes for defect completion, including management of access controls.

Outstanding Customer Engagement

• Deliver exceptional customer service by responding swiftly and professionally to owner inquiries related to defects.
• Build and nurture positive relationships with all stakeholders, balancing empathy with effective problem resolution.
• Identify and escalation complex matters proactively, driving timely and satisfactory outcomes.

What we’re looking for

Qualifications & Experience

• Minimum 1 year of proven experience in unit handover, defect inspection, and management within property development or management sectors.
• Diploma or equivalent certification in a relevant discipline.

Core Competencies

• Exceptional attention to detail with the ability to juggle multiple priorities in a fast-paced environment.
• Excellent communication and interpersonal skills, demonstrating a strong customer service orientation.
• Skilled in managing challenging situations with diplomacy and tact.
• Proactive, independent, and a collaborative team player.

Personal Qualities

• Resilient under pressure, consistently meeting deadlines without sacrificing quality.
• Strong problem-solving skills and a results-driven attitude.
• Dependable, methodical, and dedicated to upholding the highest standards of service.

Why Joins Us

At Chambers, we believe that our people are our greatest asset. We’re committed to creating a positive, rewarding, and growth-oriented work environment where your contributions truly matter. Here’s what you can look forward to when you join our team:

• Competitive Salary Package
• Comprehensive Health Coverage
• Career Growth & Development
• Employee Appreciation
• Generous Leave Benefits
• Supportive Team Culture
• Team Bonding & CSR Participation

At Chambers, we don’t just offer jobs — we build careers. Along with a competitive salary and comprehensive benefits, we provide you with the flexibility, support, and development opportunities to thrive, both professionally and personally.

About us

Chambers Property Management Services Pte Ltd is a leading provider of property management services in Singapore. With over 40 years of experience, we pride ourselves on our commitment to excellence, innovative approach, and exceptional customer service. Our team of dedicated professionals works tirelessly to ensure the properties under our care are well-maintained and exceed the expectations of our clients and residents.

If you are interested in this exciting opportunity, apply now to join our team!