IKEA Tampines - Customer Relations Officer, Easy Buying (Part-Time)

IKEA; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A leading home furnishing retailer in Singapore is seeking a dedicated customer service representative. You will build relationships with customers, handle enquiries and complaints, and ensure a positive shopping experience. Ideal candidates have 1-2 years of customer service experience and a passion for helping others. This role requires retail shifts, including weekends and public holidays.

Qualifications

• 1-2 years of experience in customer service.
• Ability to take initiative.
• Strong decision-making skills.
• Resilience and teamwork.
• Passionate about customer service.
• Strong interpersonal skills.

Responsibilities

• Resolve customer enquiries and complaints.
• Manage walk-in and phone enquiries.
• Support service recovery.
• Implement department policies for safety.
• Share knowledge within the team.

Skills

Customer service orientation

Strong communication skills

Team player

Analytical skills

Problem-solving

Job description

About IKEA Singapore

IKEA is the world’s largest home furnishing retailer with 460 stores across more than 60 countries. IKEA Singapore is part of Ikano Retail, one of 12 IKEA franchisees and the only one owned by the family of Ingvar Kamprad, who founded IKEA in 1943. IKEA Singapore creates a better everyday life by offering a wide range of well-designed, functional home furnishing products at prices so low, that as many people as possible can afford them. Ikano Pte. Ltd. owns and operates three omnichannel stores in Singapore, including IKEA Alexandra, IKEA Tampines and IKEA Jurong. To learn more, visit IKEA.sg.

Job Description

About the job

You help to build and retain a long‑lasting relationship with new and existing customers in a multichannel retail environment by valuing and fulfilling customer needs and expectations, thereby stimulating more and more frequent visits. You will also support in ensuring that customers’ issues are handled efficiently and with empathy.

Your assignment

• To provide resolutions towards customer enquiries and complaints by processing exchange and returns claims, refunds, IKEA Family Member Card issues, home delivery and other related customers enquiries
• Manage enquiries from both walk in and phone in IKEA customers and provide service recovery
• Provide customer recovery support, such as working with sales and logistics team to resolve out of stocks cases and manage cash on delivery cases, etc
• Understanding and implementing the department policies and procedures to ensure safety and security compliance and to provide customers a positive shopping experience
• Support the team through knowledge sharing, as well as become multi-skilled to support other functions within the Customer Relations Department

Your profile

• Minimum 1 to 2 years of working experience in a fast-paced customer service environment
• Has the ability to take initiative and possess a strong sense of responsibility
• Solution-oriented and make well-considered decisions
• Demonstrates strong resilience and is a good team player
• Passionate about customer service and embodies a warm and engaging personality
• Analytical with strong interpersonal and communication skills
• Able to commit to working on retail shifts, including weekends and public holidays