Customer Relations Officer (CRO) (HDB BTO)

NEWCON BUILDERS PTE. LTD.; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A construction company in Singapore is seeking someone to manage stakeholder feedback and provide administrative support to the Project Management Team. The ideal candidate should have at least 'O' Levels or a Nitec Certificate, WSQ Certificate, and three years of HDB experience. Strong communication skills and teamwork are essential. This role offers the chance to engage directly with the community and enhance public relations efforts.

Qualifications

• Minimum of 'O' Levels or Nitec Certificate with at least 5 subjects passed.
• At least 3 years of HDB working experience in the related field.
• Independent and good team player.

Responsibilities

• Handle and resolve conflicts from public and stakeholders.
• Conduct regular visits to stakeholders to gather feedback.
• Prepare and submit weekly updates and monthly reports.
• Provide administrative support to the Project Management Team.

Skills

Conflict resolution

Stakeholder engagement

Effective communication

Team collaboration

Education

'O' Levels or Nitec Certificate

Workforce Skills Qualifications (WSQ) Certificate in Service Excellence (Level 1)

Job description

Responsibilities

• Handle and resolve conflicts and feedbacks from public and stakeholders pertaining to the project,
• Conduct regular visits to residents/ stakeholders affected by the works to gather feedback, preparing circulars, letter and flyers to keep stakeholders abreast and update on the site activities and progress.
• Prepare and submit weekly updates, monthly reports and other program pertaining to public relation works
• Provide administrative support and assistance to Project Management Team and liaise with Government authorities, public and lessee of the property in relation to project work in progress.

Job Requirements

• Candidate must have a minimum of 'O' Levels or Nitec Certificate with at least 5 subjects passed
• Have Workforce Skills Qualifications (WSQ) Certificate in Service Excellence (Level 1) Certification, or equivalent.
• At least 3 Year(s) of HDB working experience in the related field is required for this position.
• Independent and good team player
• Shall be capable of communicating effectively in English