Customer Care Executive jobs in United States

Our client is a global luxury watch brand. They are located in the Marina South area – easily accessible.

• Achieve individual KPIs and contribute to overall store performance.
• Build strong relationships with new and existing clients to drive sales and repeat business.
• Proactively identify sales opportunities and provide personalised clienteling.
• Maintain consistent client communication to strengthen customer loyalty.
• Uphold the brand’s service standards and deliver an exceptional luxury retail experience.
• Develop in-depth knowledge of products, brand history, and industry trends.
• Maintain a polished, professional appearance aligned with brand guidelines.
• Support product launches, marketing initiatives, and customer service activities.

• Follow all company policies, processes, and operational standards.
• Assist with store opening and closing procedures.
• Participate in inventory management, stock checks, and ad-hoc operational tasks.

• Support the upkeep of visual merchandising standards according to corporate guidelines.
• Ensure a clean, organised, and visually appealing store environment.

• Minimum 2 years of experience in luxury retail, high-end fashion, jewellery, or watch brands.
• Strong communication and interpersonal skills with a passion for sales and customer service.
• Digitally savvy; comfortable using clienteling tools and platforms (e.g., Salesforce, social media).
• Highly motivated, service-oriented, and possesses a strong aesthetic sense.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

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