Customer Service Officer @ Jurong East - SM09

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A human resources advisory firm in Singapore is seeking a Customer Service Officer to manage customer interactions across various platforms. Responsibilities include handling complaints, providing training to retail agents, and ensuring compliance with data privacy policies. The ideal candidate should have relevant working experience and a diploma. The salary offered is between $2500 to $2800, with additional benefits.

Benefits

AWS & Variable Bonus

Qualifications

• Relevant working experience is required.

Responsibilities

• Manage inbound and outbound calls, emails, live chats, and other channels.
• Resolve customer complaints promptly and track VOC feedback.
• Provide coaching to retail agents and maintain updated SOPs.
• Monitor performance indicators and prepare reports.
• Ensure compliance with data privacy policies.

Education

Diploma

Job description

Customer Service Officer

• Working Hours: Monday - Friday (8am-5.30pm)
• Location: Teban Garden - Jurong East
• Salary : $2500 - $2800
• With AWS & Variable Bonus

Job Responsibilities

• Manage inbound and outbound calls, emails, live chats, and other digital communication channels, ensuring all interactions are accurately logged in the CRM system.
• Handle and resolve customer complaints promptly, escalating issues when necessary and tracking Voice of Customer (VOC) feedback to improve service quality.
• Provide coaching and support to retail agents through regular training sessions, maintaining updated SOPs and onboarding materials.
• Monitor key performance indicators such as Customer Satisfaction Score (CSAT) and average handling time, prepare performance reports, and leverage insights to enhance service standards.
• Ensure strict compliance with PDPA and internal data privacy policies, maintain accurate records, and support audit requirements.

Job Requirements

• With relevant working experience
• Min Diploma

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279