Customer Service Associate (Healthcare / 5 days)

ENVIRODYNAMICS SOLUTIONS PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading public healthcare institution in Singapore is seeking dedicated individuals for customer service roles. Responsibilities include assisting with patient inquiries, managing appointment bookings, and ensuring a welcoming environment. Candidates should have at least a GCE O’ Level or relevant diploma. Strong communication and teamwork skills are essential for delivering high-quality patient care in a fast-paced setting. This role follows a rotating shift schedule.

Qualifications

• Strong teamwork and communication skills are essential.
• Ability to multitask in a fast-paced environment is required.
• Customer service experience is beneficial.

Responsibilities

• Follow SOPs to maintain cleanliness and functionality.
• Assist with patient registration, inquiries, and billing.
• Prepare consultation rooms and manage appointment bookings.
• Respond to patient inquiries via phone and email.

Skills

Teamwork

Communication

Interpersonal skills

Multi-tasking

Education

GCE O’ Level Certificate / Diploma in Business Administration / Finance or related fields

Diploma in Business Administration

Diploma in Finance

Job description

Company Profile

Our client is a leading public healthcare institution that provides seamless, team-based care across all stages of a patient’s health journey. Serving a diverse community, they are committed to innovation & collaboration to deliver person-centered, holistic care. Awarded as one of the Best Employers in 2025, they are looking for committed individuals dedicated to improving lives within the community.

You will provide friendly and efficient customer service, fostering a welcoming environment for all patients and internal stakeholders, with the primary goal of ensuring excellent patient care and satisfaction.

Work location: Central

Work hours: 5 days work week only, rotating shift basis.

Morning shift: 7.30am to 3.30pm

Afternoon shift: 1.30pm to 9.30pm

Overnight shift: 9pm – 8am

Key Responsibilities:

• Follow department SOPs to ensure all areas, equipment, and facilities are clean, functional, and well-maintained.
• Keep brochures, materials, and signage up to date.

Patient Journey Management

• Assist with registration, screening, inquiries, cashiering, and escalations.
• Ensure accurate patient records, insurance, and billing information.
• Promote self-help kiosk usage where applicable.

Room & Appointment Management

• Prepare consultation rooms and ensure equipment and collaterals are ready.
• Manage appointment bookings, rescheduling, pre/post-procedure information, and follow-ups on no-shows.
• Prepare patient lists for review by clinicians.

Patient Service & Quality

• Respond to patient inquiries via phone, email, or in-person.
• Provide accurate billing information for procedures.
• Support quality improvement initiatives and other tasks as assigned by supervisors.

Requirements:

• Min. GCE O’ Level Certificate / Diploma in Business Administration / Finance or related fields.
• Strong teamwork, communication, and interpersonal skills
• Ability to multitask and work in a fast-paced environment

📩 Your recruiter: WhatsApp your CV/resume to Celine at 8977 7051 for a quicker response.

You may also drop your resume via email to [e-mail] – only shortlisted candidates will be notified.

Celine Chan I Reg. No: R21103433

EnviroDynamics Solutions Pte Ltd I EA License No.: 12C6285