Customer Support Specialist — Call Handling & Data Entry

RECRUIT LYNC PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A local recruitment agency in Singapore is seeking a customer service representative. Responsibilities include handling incoming phone calls, responding to enquiries, and maintaining records. The ideal candidate will have a background in customer service, empathy for sensitive situations, and be comfortable working in the funeral services industry. The position offers a salary of up to $3000 per month, with additional incentives.

Qualifications

• Prior customer service or call-handling experience preferred.
• Able to handle sensitive conversations with empathy and professionalism.
• Comfortable working in the funeral services industry (no physical handling of deceased required).

Responsibilities

• Attend to incoming phone calls and respond to basic customer enquiries.
• Record customer details and pass information to the Sales Team for follow-up.
• Perform accurate data entry and maintain proper records.
• Take turns holding the company duty phone; successful conversions will receive incentives.
• Provide respectful and professional service in all interactions.

Skills

Customer service experience

Empathy

Professionalism

Job description

A local recruitment agency in Singapore is seeking a customer service representative. Responsibilities include handling incoming phone calls, responding to enquiries, and maintaining records. The ideal candidate will have a background in customer service, empathy for sensitive situations, and be comfortable working in the funeral services industry. The position offers a salary of up to $3000 per month, with additional incentives.