Customer Service Specialist

FULL SMART TECHNOLOGY PTE. LTD.; Singapore; On-site; SGD 32,000 - 42,000; Full time

Job summary

A local technology company in Singapore is seeking a customer support representative to provide first-level support and quality service to customers. The ideal candidate should have at least 1 year of experience, good communication skills in English and Mandarin, and the ability to thrive in a fast-paced environment. This role involves managing repairs, handling customer queries, and performing administrative tasks.

Qualifications

• Minimum 1 year of experience in a similar position.
• Able to work in a fast-paced environment.
• Positive-minded and highly motivated.

Responsibilities

• Provide first level of support and customer service.
• Manage modified parts repairs and warranty claims.
• Generate reports and perform various administrative tasks.

Skills

Customer service

Interpersonal skills

Communication skills

Problem-solving

Bilingual (English and Mandarin)

Job description

Job Description & Requirements

Job Responsibility

• Provide first level of support and customer service
• Provide quality customer service to customers over the phone or email
• Require to listen, probe to clarify and understand customer needs
• Escalate problems or issues promptly and resolve customer queries
• Manage modified parts repairs and warranty claims
• Arrange routes for revisit
• Generate reports and perform various administrative tasks

Job requirement

• Minimum 1 Year(s) of experience in Similar Position
• Good interpersonal and communication skills
• Able to converse in English and Mandarin as customers need
• Highly motivated and positive-minded
• Able to work in a fast-paced environment