CUSTOMER SERVICE ASSISTANT

MARTINO AGENCY; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A customer service company in Singapore is seeking a customer service representative to manage customer queries and process orders. The role involves maintaining professionalism, responding to inquiries, and resolving complaints effectively. Candidates should have experience in customer support and excellent communication skills. This position offers an opportunity to manage a team and ensure customer satisfaction.

Qualifications

• Experience working with customer support is required.
• Strong communication and interpersonal skills are essential.
• Candidates should have the ability to manage stress effectively.

Responsibilities

• Maintain a positive and professional attitude toward customers.
• Respond promptly to customer inquiries.
• Acknowledge and resolve customer complaints.

Skills

Excellent communication skills

Interpersonal skills

Ability to stay calm under pressure

Positive attitude

Basic computer skills

Job description

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.

Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Qualifications

• Experience working with customer support.
• Excellent communication and interpersonal skills
• A positive, can-do attitude
• The ability to stay calm under pressure
• Basic computer skills