Customer Service Representative

SANKYU (Singapore) Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading logistics company in Singapore is seeking a candidate to coordinate shipments and manage customer inquiries. Responsibilities include liaising with forwarders and preparing delivery documents. Ideal candidates should have a minimum of GCE 'O' Level, relevant experience, and possess good interpersonal skills. Shuttle service provided for commuting.

Benefits

Shuttle service provided

Qualifications

• Minimum 1 year of relevant experience in a related field.
• Basic understanding of shipping and warehousing knowledge.

Responsibilities

• Coordinate with customers, forwarders, and warehouse for shipments.
• Prepare and handle documents for delivery.
• Assist customers with stock queries and shipment schedules.
• Prepare monthly reports for KPIs.

Skills

Interpersonal skills

Customer service orientation

Education

Min GCE 'O' Level

Job description

Duties & Responsibilies:

• Coordinate and liaise with customers, forwarders & warehouse for shipment readiness and delivery schedules
• Prepare and handling of day-to-day documents for delivery
• Assist & update customers with stock queries and shipment schedules
• Liaise with warehouse for shipments
• Prepare monthly reports for KPI
• Any other ad-hoc duties as assigned
• Assist for monthly stock take.

Requirements:

• Min GCE “O” Level with 1 year of relevant experience in related field
• Basic understanding on shipping & warehousing knowledge
• Good interpersonal skill & customer service oriented
• Working location: Tuas (**Shuttle service is provided from/to Tuas West Road MRT**)