Customer Service Officer [Jurong East | 5 days | up to $2800] - LCYL

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading HR advisory firm in Singapore is looking for a Customer Service Officer. The role involves managing various customer communication channels, resolving complaints, and providing support to retail agents. Candidates should have relevant experience and a minimum Diploma qualification. The position offers a salary range of $2500 - $2800 along with AWS and variable bonuses.

Benefits

AWS

Variable Bonus

Qualifications

• Relevant working experience required.

Responsibilities

• Manage inbound and outbound calls, emails, live chats, and other digital communication channels.
• Handle and resolve customer complaints promptly.
• Provide coaching and support to retail agents through training sessions.
• Monitor key performance indicators and prepare performance reports.
• Ensure compliance with data privacy policies.

Education

Diploma

Job description

Customer Service Officer

• Working Hours: Monday - Friday (8am-5.30pm)
• Location: Teban Garden - Jurong East
• Salary : $2500 - $2800
• With AWS & Variable Bonus

Job Responsibilities

• Manage inbound and outbound calls, emails, live chats, and other digital communication channels, ensuring all interactions are accurately logged in the CRM system.
• Handle and resolve customer complaints promptly, escalating issues when necessary and tracking Voice of Customer (VOC) feedback to improve service quality.
• Provide coaching and support to retail agents through regular training sessions, maintaining updated SOPs and onboarding materials.
• Monitor key performance indicators such as Customer Satisfaction Score (CSAT) and average handling time, prepare performance reports, and leverage insights to enhance service standards.
• Ensure strict compliance with PDPA and internal data privacy policies, maintain accurate records, and support audit requirements.

Job Requirements

• With relevant working experience
• Min Diploma

Cheong Yeat Long | R25145358

The Supreme HR Advisory Pte Ltd | EA 14C7279