VP - SD Banking Operations

HSBC Global Services Limited; Singapore; On-site; SGD 100,000 - 125,000; Full time

Job summary

A leading global bank in Singapore seeks a VP of SD Banking Operations to enhance operational efficiency and service quality. The position involves achieving cost savings, guiding teams toward Operational Excellence, and managing risks while maintaining compliance. The ideal candidate should have a university degree and experience in team management, operational processes, and strong analytical skills. This role encourages innovative thinking and promotes a culture of excellence in service delivery.

Benefits

Continuous professional development

Flexible working

Inclusive and diverse environment

Qualifications

• Experience in managing a team with strong interpersonal skills required.
• Strong analytical mind and related regulations is necessary.

Responsibilities

• Achieve cost savings through process standardization and automation.
• Manage operational losses and ensure service quality.
• Guide managers in driving Operational Excellence initiatives.
• Champion service performance excellence and manage stakeholder relationships.
• Maintain internal control standards and manage compliance risks.

Skills

Team management

Operational processes knowledge

Analytical skills

Education

University degree

Job description

We are currently seeking a high calibre professional to join our team as a VP - SD Banking Operations.

In this role you will:

• By achieving cost savings for Bank through elimination of non‑value added transactions/work, standardizations, streamlining and automation.
• To manage and reduce operational losses and errors in operation. Maintain a high operational standard across all processes to deliver outstanding service quality for our internal and external clients.
• Ensures that Service Level Agreements agreed with the businesses are met consistently by the teams onshore and offshore.
• Provide strategic guidance and direction to managers responsible for driving Operational Excellence (OpEx) and Continuous Improvement (CI) initiatives across various teams. Shape and promote a culture of innovation that drives sustainable change in alignment with the bank's value streams to have exceptional customer journeys, boosts operational efficiency, risk mitigation and ultimately meeting saves targets. Ensure the alignment of multiple initiatives with strategic objectives and regulatory developments.
• Guiding and championing service performance excellence across multiple teams, effectively translating strategy into action and improving customer journeys, while effectively managing stakeholder relationships with the Business and within Operations.
• Proactively participate and contribute to project implementations and initiatives.
• Maintaining internal control standards of the bank, including the timely implementation of internal and external audits points together with any issues raised by external regulators.
• To manage and mitigate any risks in relation to processes and transactions in GSC and compliance to Group Compliance Policy and Global Standards.

To be successful you will:

• A university degree.
• Experience in managing a team, good interpersonal skills, strong knowledge of operational processes, a strong analytical mind and related regulations is required.

Opening up a world of opportunity

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