Visa Center Operations Lead — Japanese Required

VFS (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A visa application services company in Singapore is seeking a candidate to manage end-to-end operations at the Visa Application Centre. The role entails day-to-day administration, team mentorship, compliance with processes, and conducting audits. The ideal candidate must be fluent in Japanese (N1) and demonstrate strong leadership and customer service skills. This position focuses on enhancing productivity and ensuring adherence to service level agreements and quality checks.

Qualifications

• Mandatory Japanese speaking with N1 language proficiency.
• Ability to manage and mentor teams effectively.
• Strong focus on process compliance and quality checks.

Responsibilities

• Manage day to day activities at the Visa Application Centre.
• Conduct regular audits and implement new process rollouts.
• Ensure compliance with company policies and service level agreements.

Skills

Japanese speaking

Leadership

Auditing

Error monitoring

Customer service

Job description

A visa application services company in Singapore is seeking a candidate to manage end-to-end operations at the Visa Application Centre. The role entails day-to-day administration, team mentorship, compliance with processes, and conducting audits. The ideal candidate must be fluent in Japanese (N1) and demonstrate strong leadership and customer service skills. This position focuses on enhancing productivity and ensuring adherence to service level agreements and quality checks.