Vice President Modern Endpoint Engineer

BLACKROCK ADVISORS SINGAPORE PTE. LTD.; Singapore; On-site; SGD 100,000 - 130,000; Full time

Job summary

A leading financial services firm in Singapore is seeking an experienced End-User Computing Manager to design and implement unified endpoint management solutions. The ideal candidate will have significant experience in Microsoft Endpoint Manager and Azure, with a strong background in desktop and VDI management. Responsibilities include creating hybrid workplace solutions and leading infrastructure support. This role requires proven problem-solving skills and the ability to innovate in a fast-paced environment.

Qualifications

• 10+ years of experience in end-user computing.
• 7+ years in design and implementation of MECM/SCCM and Azure.
• Proficiency with automation and scripting tools.

Responsibilities

• Design and implement unified endpoint management solutions.
• Create hybrid workplace solution architecture.
• Lead Microsoft Endpoint Configuration Manager infrastructure support.

Skills

End-user computing and infrastructure technical skills

Desktop and VDI management

Windows OS Image Management

Automation via PowerShell

Problem-solving and innovative solutions

Tools

Microsoft Endpoint Manager (MECM, Intune)

Azure

SCCM

Graph API

Job description

The Modern Workplace Engineering team is responsible for delivering next-generation end-user computing platforms that encompass the design, engineering, and implementation of sophisticated endpoint management technologies and solutions across Windows, Mac, and Mobile platforms at BlackRock, while collaborating with multi-functional teams to develop seamless digital workplace solutions aligned with the firm's goals. The team is dedicated to innovating and excelling by automating tasks, developing software applications and tools, continuously improving the services and processes, and ensuring consistency across all devices, ultimately improving security, and enhancing employee productivity and efficiency.

Responsibilities

• Design and implement unified endpoint management solution for windows and mobile devices using Microsoft Endpoint Manager (MECM, Intune, Autopilot).
• Create hybrid workplace solution roadmap, architecture and implementation approach from traditional Windows OS imaging to SCCM/MECM/Autopilot based Windows OS management for both on-prem physical end points, VDI and cloud-based desktop.
• Work with Microsoft Intune/Autopilot environment including device enrolment, implementing, and configuring auto provisioning scenarios, configuring profiles, managing device access and compliance, application management, managing security etc.
• Analyze existing processes and develop migration strategy from traditional to modern device management in cloud without impacting any of services.
• Understand inhouse developed and traditional Windows OS build creation & maintenance processes thoroughly.
• Plan an Operating System deployment strategy using MECM/SCCM and Intune Autopilot to implement both imageless solution as well as hardware independent custom images to support multiple hardware types and OS architectures, perform Windows upgrades, driver management, and the certification of new hardware devices.
• Implement solutions using MECM/SCCM and Intune to build and maintain virtual desktops in Azure with custom images.
• Define and handle endpoint profiles throughout the enterprise from design to deployment and steady state.
• Enhance forward-looking standards and solutions using MECM/SCCM and Intune to simplify deployment of windows, security, and third-party updates in timely manner to all devices globally including on-prem, cloud-based as well as remote internet-based.
• Lead, maintain, and support Microsoft Endpoint Configuration Manager, Azure, and Intune infrastructure to for configuration changes, software updates, and system upgrades.
• Provide health and performance insights as well as trend analysis using Azure monitoring, endpoint analytics etc.
• Identify system problems and develop innovative solutions to improve processing efficiency and stability.
• Engage with cross functional teams in other technology initiatives and projects.
• Provide escalation support and collaborate with technology teams to troubleshoot issues and provide resolutions.
• Create supporting documentation for various audiences.

Qualifications

• 10+ years of experience with end-user computing and infrastructure technical skills especially in the areas of Desktop, VDI, Remote Access, Windows OS Image Management, Endpoint Security, Application Packaging, Group Policy, Security Patching, Firmware and Device Drivers upgrade etc.
• 7+ years of experience in design, architecture, and implementation of Microsoft Endpoint Configuration Manager (MECM/SCCM), Azure, and Intune infrastructure.
• 7+ years of experience in end point design and management leveraging SCCM or MECM and Intune with proven experience in Windows OS deployment: in-place upgrade, OS refresh and replace, including VDI and DaaS (Citrix, Microsoft) solution implementation, OS Imaging for VDI environment, cloud desktop, user profile and thin client engineering.
• Experience with traditional Windows build creation and OS deployment processes.
• Experience with Windows Autopilot as a modern OS deployment solution with proven understanding of the mechanics and processes for developing end to end provisioning processes through MS Intune including images, software deployment, and patching.
• Experience with co-management (Intune + SCCM / MECM/SCCM) as part of modern device management transformation.
• Understanding of Azure cloud platform, Microsoft 365, cloud management software products like Infrastructure as Code (IaC) tools for provisioning cloud resources or Nerdio, Azure Image Library, Active Directory concepts and secure token services such asDFS, Certificates etc., network protocols/services and network infrastructure.
• Proficiency with automation via PowerShell, VBScript, WMI scripting, or equivalent software development skills and experience using source code tools to store code, scripts, and configurations (e.g., Git, GitHub, etc.).
• Exposure to SCCM reporting integration with Power BI as well as Intune reporting automation using Graph API.
• Experience with Microsoft Graph, Azure Alerts and Monitoring, Endpoint Analytics.
• Ability to multi-task and be creative and innovative in a multifaceted, fast paced team environment.
• Experience as solution lead managing projects, solution roadmap, POC and leading initiatives with minimal direction throughout the project lifecycle.
• Flexible to attend late night meetings regularly and work during US business hours as the need arises