Vendor Partner Manager, Outsourced Contact Center Ops

Apple; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A leading technology company in Singapore is looking for a Partner Manager to oversee the operational performance of outsourced contact center partners. The role involves managing a team of Vendor Managers, ensuring alignment with performance metrics, and driving initiatives for improvement. Ideal candidates have at least 7 years of experience in a contact center environment and solid people management skills. Join a diverse team and help enhance customer experiences while working for a company committed to innovation and inclusion.

Qualifications

• Minimum 7 years in large-scale contact center environments.
• Minimum 2 years of direct people-management experience.
• Experience with offshore contact center operations.

Responsibilities

• Develop and lead initiatives to improve operational performance.
• Review performance metrics to ensure contractual alignment.
• Participate in business reviews with OSV teams.

Skills

Data analysis

People management

Operational performance improvement

Customer service management

Job description

A leading technology company in Singapore is looking for a Partner Manager to oversee the operational performance of outsourced contact center partners. The role involves managing a team of Vendor Managers, ensuring alignment with performance metrics, and driving initiatives for improvement. Ideal candidates have at least 7 years of experience in a contact center environment and solid people management skills. Join a diverse team and help enhance customer experiences while working for a company committed to innovation and inclusion.