User Terminals Operations Engineer

OneWeb NEOM JV; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A global satellite communications company seeks a User Terminals Operations Engineer in Singapore. The role involves providing tier 3 support for user terminal services, troubleshooting, and collaborating with engineering teams. Candidates should have a strong background in SatCom technologies and a degree in a relevant engineering field. Effective communication skills and hands-on experience with RF technologies are essential. This position offers the chance to contribute significantly to ongoing projects within a dynamic team.

Benefits

Diversity & Inclusion initiatives

Sustainability focus

Work-Life Balance programs

Qualifications

• Systematic approach to debugging and problem solving.
• Working knowledge of Cellular Technologies is desirable.
• Understanding regulatory and test standards in the industry.

Responsibilities

• Provide Tier 3 Operations Engineer support for troubleshooting.
• Plan and test firmware and software releases.
• Deliver hands-on training for new features.

Skills

Debugging and problem solving

SatCom and RF technologies

IP networks (routing and switching)

Linux OS

Python programming

Excellent communication skills

Electrical and mechanical skills

RF test and measuring equipment

Education

Degree in engineering field (information systems, computer science, electrical engineering, computer engineering)

Job description

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Connect with Eutelsat Group

Be part of a new era in communications, transforming connectivity with Eutelsat Group – the world’s first GEO-LEO integrated global satellite operator.

Country/Region: SG

As a leader in satellite communications, we provide global connectivity solutions – connecting businesses, communities, and governments around the world. We can connect you at on land, at sea and in the air. We also deliver broadcast television channels and packages, transmitting vital news reports around the world.

Why Eutelsat Group?

• Commitment to Diversity & Inclusion
• Ways of Working That Drive Us
• Sustainability at Our Core
• Work-Life Balance

Job Overview

We are looking for an enthusiastic and skilled User Terminals Operations Engineer to join our team and play a critical role in the engineering, maintenance, delivery and performance of the many supported user terminals in the Eutelsat LEO network. In this position, you’ll work closely with world class user terminal vendors, engineering teams, service managers, and other operations teams to contribute directly to our ongoing projects and initiatives.

Who You Are

As a UT Operations Engineer at OneWeb, you will play a key role in our business growth. You will work with other Operations Engineering and Development teams to provide tier 3 operational support for the early stages of new user terminals deployment, service support escalations, and new system features deployments.

What You’ll Do

• Provide Tier 3 Operations Engineer support for User Terminal Service and Operations troubleshooting and debugging
• Perform new firmware and software release planning and testing for a variety of UTs
• Deliver hands on training of new features and user terminals to Operations Team and Distribution Partners
• Work closely with the Dev Engineering and System Engineering to identify issues to improve the performance of UTs
• Investigate and reproduce reported issues with UT vendors engineers
• Create and maintain documentation regarding existing standards and processes
• Provide support for installation and configuration of user terminals
• On-site engagement with technical support from Distribution Partners
• Support on-call rotation for high priority escalations
• Travel up to 20% of the time

What You’ll Need

• Systematic and methodical approach to debugging and problem solving
• Experience with SatCom and RF technologies
• Experience with IP networks (routing and switching)
• Working knowledge and use of Linux OS and python programming
• Working understanding of Cellular Technologies would be desirable, e.g. 3GPP
• Excellent verbal and written communication skills
• Understanding of regulatory and test standards related to land maritime and aviation industry
• Experience in electrical and mechanical skills required in Satcom
• Experience with RF test and measuring equipment
• A degree in a related engineering field (information systems, computer science, electrical engineering, computer engineering)
• Ability to articulate problems and solutions clearly to both technical and non-technical audience

Where You’ll Work

Singapore

The Eutelsat Group treats the protection of personal data submitted to it seriously. By submitting this application, you agree to the collection and retention of your personal data by the Eutelsat Group and acknowledge notice of, and understand the terms of Eutelsat’s Privacy Policy (as amended from time to time).

This role is a Eutelsat Group job opening; all of our open roles are posted on the current OneWeb and Eutelsat websites. Please note that when you are applying, your application may be seen by both teams.