Associate IT Support Engineer (L1 Support, Desktop)

TRUST RECRUIT PTE. LTD.; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A recruitment agency in Singapore is looking for an IT Support professional to assist end-users with IT issues, both remotely and on-site. Successful candidates will need an ITE/Diploma in Information Technology and 1-2 years experience in an IT support role. Responsibilities include resolving hardware/software issues, helping customers, and documenting support actions. Excellent customer service skills and the ability to work under pressure are essential for this role. Interested applicants should apply via email with their latest resume.

Qualifications

• 1-2 years of experience in an IT support role.
• Ability to communicate professionally in various settings.
• Strong troubleshooting and problem analysis skills.

Responsibilities

• Support on-site and remote users with IT-related issues.
• Perform installations, migrations, and troubleshooting.
• Provide in-house helpdesk support via phone/email.
• Document troubleshooting and problem resolution steps.
• Participate in customer training when required.

Skills

Customer Service skills

Troubleshooting

Effective communication

Work under pressure

Education

ITE/Diploma in Information Technology

Job description

Highlights

• 5 days work week, normal office working hours
• Great career progression
• With good experience in L1 IT Support are welcome.
• Location: Redhil

Responsibilities

• Support on-site and remote end-users to resolve IT-related issues (hardware/software/network) on their notebooks/desktops and related peripherals.
• Perform installations, migrations and troubleshooting on systems.
• Resolve issues that occur outside work hours whenever needed.
• Take ownership of technical issues and working with the team to resolve more advanced issues when necessary (1st level support).
• Participate in the service ticket system and task assignment and scheduling processes.
• Ability to adhere to SOPs to carry out duties and escalation of issue to Level 2/3 support.
• Provide in-house helpdesk support via phone/email/remote access support.
• Document troubleshooting and problem resolution steps.
• Participate in providing customer training when required.
• Keep customers informed on the support development and progress.
• Report to assigned Team Lead/Manager during support request.
• Provide reports to facilitate case monitoring/closing, daily/weekly timesheet on activities for operational visibility.
• Excellent Customer Service skills required.
• Other tasks and projects as assigned by Manager or Management.

Requirements

• ITE/Diploma in Information Technology from recognized institutes.
• Experience working in an IT support role for about 1-2 years.
• Ability to communicate effectively with a wide variety of people in a professional manner, face to face, on the telephone and in writing.
• Ability to demonstrate practical troubleshooting and problem analysis techniques.
• Ability to plan and prioritize workload without supervision.
• Ability to prioritize, manage and perform under pressure to meet SLA’s.
• Excellent knowledge of Customer Service best practices.
• Willing to work flexibly and with enthusiasm.

How to Apply

Interested applicants, please click on “Apply Now” or email to [e-mail] with your latest resume in MS WORD format and include the information below.

• Last drawn salary
• Expected salary
• Notice period
• Reason for leaving

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website.

Trust Recruit Pte Ltd

EA License No: 19C9950