Training Centre Manager

Avanta Academy Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading training organization in Singapore is seeking a Training Centre Manager to oversee overall operations, enhance marketing efforts, and lead a dedicated team. The role requires strong leadership skills and relevant experience in managing training and educational frameworks. Ideal candidates possess a diploma or degree in Sales/Marketing and a proven ability to ensure high levels of customer satisfaction. This position offers an opportunity to significantly impact performance excellence within the organization.

Qualifications

• Relevant work experience in operations, course administration, training development, and management.
• Prior experience in leading a team required.
• Ability to effectively manage a training center and staff.

Responsibilities

• Manage overall operations, marketing, and sales activities of the center.
• Develop and execute strategic plans and monitor results.
• Manage and motivate training teams to achieve goals.
• Ensure high levels of customer service and satisfaction.

Skills

Sales and marketing management

Team leadership

Customer service excellence

Strategic planning

Confidentiality

Education

Diploma/Degree in Sales/Marketing

Job description

Job Description: Training Centre Manager

• Managed overall operations, marketing and sales activities of the centre.
• Develop and execute strategic plans, budgets and spending, forecasts and analysis and monitor results and revise plans accordingly to be in line with the overall strategic goals.
• Work with teams to reach or exceed projected sales/profit goals of centre
• Manage and motivate the training teams (including full time trainers)
• Develop and maintain a positive and productive working environment that motivates employees to strive for performance excellence
• Ensure a high level of customer service and satisfaction
• Conduct evaluation and review on trainers and staff
• Stay current with the latest innovations/offerings changes
• Manage and be accountable for training delivery, quality and assurance in accordance with the regulations under relevant accreditation bodies such as SSG and the company’s policies and directives
• Protects organisation values by keeping information confidential.
• Other ad-hoc duties as assigned by the company

Requirements:

• Diploma/Degree in Sales/Marketing or other disciplines
• Relevant work experience in area of operations, course administration, training development and management, sales supervision in training or education industries
• Prior work experience in leading a team is essential
• Ability to effectively manage training centre and staff
• Well-rounded team player to build efficiency and foster a strong team environment
• Possess strong work ethics and keep information confidential