Seller and Product Listing Governance Strategy Manager (Japan Market)

TikTok; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading social media company in Singapore seeks a Governance Strategy Manager for the Japan market. The role involves developing data-driven strategies for compliance across seller and product listings and executing operational improvements. Candidates should have strong analytical skills, prior experience in e-commerce or compliance, and fluency in Japanese (N1). Join a mission-driven team aiming to inspire creativity and joy while navigating challenges in a global marketplace.

Benefits

Inclusive workplace

Diverse teams

Growth opportunities

Qualifications

• 4+ years experience developing and implementing policies.
• Professional experience in Ecommerce, Technology, or Compliance.
• Familiarity with e-commerce and social media content landscape.
• Demonstrated ability to analyze data for decision making.

Responsibilities

• Develop data-driven strategies for e-commerce business.
• Manage seller and product listing compliance and fulfillment.
• Investigate escalations and review strategies and policies.
• Promote transparency and understanding of governance policies.

Skills

Analytical skills

Communication skills

Programme management

Ability to influence teams

E-commerce knowledge

Fluency in Japanese (N1)

Education

Bachelor's or master's degree in relevant fields

Tools

SQL for data analysis

Job description

Global Operations

TikTok Shop - Seller and Product Listing Governance Strategy Manager (Japan Market)

Location: Singapore

Employment Type: Regular

Job Code: A139719

Responsibilities Overview

Governance and Experience is a global team aiming to build a safe and trustworthy platform for not only users, but also partners. We value user experience and work on policies, rules, products and systems to ensure quality. We are looking for passionate talents to join us, thus together we can build a commerce ecosystem that is innovative, secure and intuitive for our users.

We are looking for Seller and Product Listing Governance Strategy Managers to join our team to develop strategies and policies to ensure quality and compliance across the seller and product listing lifecycle, while enabling businesses. As a Strategy Manager, you will develop policies, run and implement projects, and drive operational optimisation to improve users' shopping experience. You are highly analytical, able to conceptualise solutions from first principles, navigate ambiguity, and implement solutions swiftly.

Key Responsibilities

• Develop data‑driven strategies and policies to enable the e‑commerce business, evaluate sellers' behaviours, product listing trends, manage fulfillment and sellers' services.
• Maintain a keen understanding of APAC and Japan market and regulatory conditions to inform strategy development.
• Responsible for sellers' and product listing as well as intellectual property compliance management, building up implementation processes and working closely with cross‑functional partners – such as Product and Algorithm teams – to optimise enforcement systems.
• Investigate escalations, review and implement our strategies and policies, taking into account our policies, business impact, and market conditions.
• Ensure constant improvements of key metrics for seller, listing, and intellectual property risk mitigation, and enforcement accuracy.
• Work to promote transparency and understanding of policies, including assessing seller plans of action in response to enforcement actions.
• Act as an escalation point of contact and internal communications on all seller and listing governance issues. Support communications, enforcement actions, and data reporting for seller and listing enforcement and appeal programs.

Minimum Qualifications

1. Bachelor's or master's degree in fields such as Engineering, Analytics, Economics, Social Sciences, Law.
2. 4+ years experience developing, implementing, and managing policies and projects.
3. Professional experience in Ecommerce, Technology, Intellectual Property Protection, Strategy or Operations Management Consulting, Platform Governance, Trust and Safety Policy and Operations Management, Seller or Product Growth, Risk Analytics, Compliance, or Experience programmes.
4. Driven, excellent programme management and communication skills with the ability to plan for, and manage complex projects, as well as influence multiple cross‑functional teams to build and launch new policies and workflows.
5. Familiarity with e-commerce, social media content landscape and ecosystem management – as well as strategic business sensitivity will be advantageous.
6. Demonstrate ability to analyze data, including using data to drive decision making.
7. Japan language N1 qualification and fluency is needed to accurately interpret and apply policy documentations relevant to ongoing GNE project within the Japanese‑speaking market.

Preferred Qualifications

1. Proven experience in data analysis such as SQL.
2. Experience from eCommerce or marketplace platforms is a plus.

About TikTok

TikTok is the leading destination for short‑form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy – a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.