Temp Patient Information Associate (6 months contract)

Institute of Mental Health; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading mental health institution in Singapore is seeking a motivated individual to manage calls and appointments. Responsibilities include providing information on services, scheduling appointments, and performing administrative tasks. The ideal candidate will possess strong communication and interpersonal skills, with A/Diploma level education required. Shift work is expected.

Qualifications

• Requires experience in call centre or patient care/customer service.
• Willingness to perform shift work.
• Good communication and interpersonal skills.

Responsibilities

• Handle calls and enquiries to provide information on services.
• Assist in scheduling appointments for patients.
• Perform administrative duties such as filing and updating records.

Skills

Good communication skills

Interpersonal skills

Ability to work shifts

Education

A/Diploma or equivalent

Job description

Responsibilities

• Handles calls and enquiries from the General Line and Appointment Line to provide information on IMH's services to patients and the public
• Assists in scheduling appointments for patients and/or provides information related to appointments to patients respectively
• Performs administrative duties such as filing referral documents, department's records, updating rosters and department statistics reports
• Performs other duties assigned by supervisor

Requirements

• Competency
• Possess good communication and interpersonal skills
• Willing to do shift work (Morning shift: 7am-2pm, Mid shift: 2pm-9pm, Night shift: 9pm-7am)

Educational and Professional Requirements

• A/Diploma levels or equivalent with call centre, patient care/customer service experience
• Applicants with previous experience in call centre are welcome to apply

About IMH

The Institute of Mental Health (IMH) in Singapore, established in 1928, is a premier 2,000-bed psychiatric hospital nestled in Buangkok Green Medical Park, providing comprehensive mental health services across 50 inpatient wards and 7 outpatient clinics, while also playing a pivotal role in training the next generation of mental health professionals through the NHG-AHPL Residency Programme and collaborations with local academic institutions.