Technical Team Lead (Security Systems, eg. CCTV, ACS, IDS, etc.)

TDE SECURITY SOLUTIONS; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A security solutions provider based in Singapore seeks a Service Manager to oversee maintenance workflows and lead a service team. The ideal candidate should have a minimum of 1 year of experience and hands-on knowledge of security systems. Responsibilities include managing client expectations and ensuring timely service delivery, with a focus on increasing customer satisfaction.

Qualifications

• Minimum 1 year working experience in security.
• Experience with Integrated Security Management Systems and CCTV.
• Hands-on experience in system configuration and programming.

Responsibilities

• Oversee service and maintenance workflow.
• Lead a team and manage client interactions.
• Ensure timely delivery and completion of commitments.

Skills

Hands-on experience in security systems

Problem-solving skills

Technology savvy

Job description

Responsibilities:

• Oversee the whole process of service cum maintenance workflow
• Uploaded daily work report
• Front line contact with client representatives on all service/maintenance related issues
• Lead a team of service team members
• Prepare service scope and develop service plans, define resource loading, skill requirements, tracking milestones and metrics
• Determine new, creative ways to employ teams on service deliveries and distribute responsibilities
• Manage day-to-day client interactions and expectations for optimal results
• Continually seek and capitalize upon opportunities to increase customer satisfaction and deepen client relationships
• Be responsible for operationally managing multiple aspects of the team.
• Ensure smooth progress and timely delivery and completion of maintenance commitments to clients
• Perform a wide variety of technical and non-technical tasks

Requirements:

• Min at least 1 year working experience
• Hands-on experience in security systems such as Integrated Security Management Systems, Card Access Control Systems, Intrusion Detection Systems and CCTV systems is a must
• Hands-on experience in security system configuration, application programming and integration with third-party systems will be an advantage
• Technology savvy (hardware & software)
• Excellent problem solving skills

Please indicate in your profile your expected salary as you apply. Thank you.