Technical Advisor

Everllence; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading marine technology firm is seeking a Technical Advisor in Singapore. This role is crucial for providing expert support in marine engine operations and maintenance, ensuring customer satisfaction. Responsibilities include troubleshooting technical issues, guiding preventive maintenance practices, and optimizing performance. The ideal candidate will have at least 5 years of experience in engine technical support and a degree in Marine or Mechanical Engineering. Professional fluency in English is required, and familiarity with ERP systems is preferred.

Qualifications

• Minimum 5 years of experience in engine technical support or related marine/mechanical engineering roles.
• Proven track record for troubleshooting engine systems.
• Professional fluency in English required.

Responsibilities

• Provide expert advice and solutions for technical issues in engine operations.
• Analyze performance data to identify improvement opportunities.
• Support sales teams in preparing technical proposals.

Skills

Engine troubleshooting

Performance optimization

Technical advisory

Customer engagement

Education

Bachelor’s Degree or Diploma in Marine Engineering or Mechanical Engineering

Additional certifications in engine technologies

Tools

ERP systems (SAP preferred)

Job description

Job Purpose:

The Technical Advisor is responsible for providing expert technical support, advisory services, and troubleshooting solutions for the operation, maintenance, online monitoring of vessels and optimization of Everllence engines and related systems.

This role acts as a key interface between customers and Everllence, ensuring technical issues are resolved promptly, performance is enhanced, and customer satisfaction is achieved. The Technical Advisor supports service operations by delivering technical recommendations, guiding customers on best practices, and collaborating with internal and external stakeholders across Singapore and the Asia Pacific region.

Key Tasks & Responsibilities:

• Act as the primary technical contact for customers, providing expert advice, troubleshooting, and solutions for technical issues encountered in engine operations and maintenance.
• Support customers with root cause analysis, failure investigations, and corrective actions to ensure equipment reliability and uptime.
• Guide customers on preventive maintenance practices, technical upgrades, and performance optimization strategies.
• Analyze engine and system performance data to identify opportunities for improvement in efficiency, emissions, and reliability.
• Recommend and implement technical solutions, operational adjustments, or modifications to enhance engine and system performance.
• Drive continuous improvement initiatives and share best practices with customers and internal teams.
• Provide technical input and support for service projects, overhauls, and repairs, ensuring compliance with OEM standards and customer requirements.
• Coordinate with Field Service, Workshop, and Spare Parts teams to ensure technical alignment and seamless service execution.
• Participate in pre-job planning, risk assessments, and post-job reviews to drive operational excellence.
• Build and maintain strong relationships with customers, shipowners, shipyards, and industry stakeholders to foster trust and long-term partnerships.
• Support Sales and Commercial teams in preparing technical proposals, responding to customer inquiries, and presenting technical solutions.
• Conduct customer visits, meetings, and site inspections to better understand customer needs and provide tailored technical advice.
• Prepare comprehensive service reports detailing findings, recommendations, and actions taken during technical support activities.
• Ensure timely submission of reports to customers and internal systems for record-keeping, analysis, and continuous improvement.
• Monitor recurring technical issues and collaborate with engineering teams to address systemic problems or design improvements.
• Ensure compliance with local statutory, maritime, and safety regulations during technical support and onsite activities.
• Coordinate logistics, permits, and documentation for technical support provided at port, anchorage, or shipyard locations in Singapore and across the region.
• Monitor vessel performance, engine parameters, and operational data through remote monitoring platforms and control dashboards.

Qualifications

• Bachelor’s Degree or Diploma in Marine Engineering, Mechanical Engineering, or a related technical discipline.
• Additional certifications in engine technologies, technical training, or OEM qualifications will be advantageous.

Experience & Skills

• Minimum 5 years of experience in engine technical support, field service, or related marine/mechanical engineering roles.
• Proven track record in troubleshooting, performance optimization, and technical advisory for engine systems.
• Familiarity with ERP systems (SAP preferred) and technical documentation processes.
• Professional fluency in English (written and spoken).
• Experience in engaging with customers across the APAC region.