Technical Account Director (CSS)

Oracle; Singapore; On-site; SGD 100,000 - 140,000; Full time

Job summary

A leading cloud services provider is seeking a Technical Account Manager in Singapore. This role requires significant experience in cloud infrastructure and architectural leadership. You will act as a trusted advisor to clients, ensuring high-quality service delivery. Key responsibilities include analyzing customer needs, providing technical guidance, and leading delivery teams. Candidates must be Singapore citizens due to government project requirements. This position offers a full-time employment opportunity with a focus on innovative solutions.

Qualifications

• Minimum five years of experience as a senior Architect delivering cloud solutions.
• Hands-on experience in architecting Cloud or Virtualization solutions.
• Strong communication skills to liaise with various stakeholders.

Responsibilities

• Assess and analyze customers' cloud infrastructure.
• Provide technical guidance for successful cloud delivery.
• Ensure Oracle cloud technologies are leveraged appropriately.

Skills

Problem resolution skills

Technical guidance

Customer relationship management

Cloud security

Architectural knowledge

Education

10-15 years of IT experience

TOGAF certification

Tools

Oracle Cloud Infrastructure (OCI)

DevOps

IP infrastructure management

Job description

Description

We are looking for a Technical Account Manager / Lead Cloud Infrastructure Architect (LCIA) who will be responsible of delivering best in class services to our CSS Customers running their solutions on Oracle private public and multi-cloud environments.

• Become Customer Trusted Advisor. With extensive problem resolution skills LCIA is accountable trustworthy and able to build lasting relationships with the team members other Oracle teams and the customers at different levels of the reporting line up to CIO or equivalent business owner. Work closely with customers to align their business and industry requirements at different stages of their Cloud Journey to deliver high value services aligned with Oracles best practices and service delivery standards.
• Leading CSSs highly experienced delivery teams by providing technical governance and guidance.
• Ensure successful handover from Implementation toward operations making sure the implemented infrastructure solution will fit the customer requirements.
• Work closely with different CSS teams making implementation and operation of customers Mission critical environment a success.
• Be the Oracle Cloud infrastructure Delivery authority to ensure that customers make informed decisions regarding scope to achieve beneficial infrastructure solutions cost effectiveness quality and reusability.
• This role is open only to Singapore Citizens as the scope of work involves government projects that require citizenship for clearance purposes.
• This role will involve the successful applicant working on government projects which may require security clearance being obtained and maintained as a condition of employment. Candidates applying for this role must be willing to provide necessary personal details for the application and maintenance of necessary security clearance.

Responsibilities

• Assess and analyze customers cloud infrastructure needs to make sure that Oracle solutions meet the customers objectives.
• Provide technical guidance on Oracle cloud and hybrid solutions to customer and other Oracle team members to underpin successful delivery.
• Support solutions around multi-cloud and hybrid cloud setups.
• Market awareness around not only competitors technologies but new technologies.
• Keen to develop into new emerging technologies and providing structured awareness to CSS teams and customer on how to adapt.
• Work closely with Customer Success Managers ensuring the IaaS (and PaaS) customers are deriving value from their investments and ensure very high subscription renewal rates.
• Align with the JAPAC PaaS / IaaS teams to contribute and leverage key learnings.
• Apply industry and Oracle best practices product knowledge and business acumen.
• Undertake research investigations and developments in Oracle cloud technology in an appropriate way and communicate the findings to the relevant interested stakeholder groups to inform business decisions.
• Ensure Oracle cloud technologies are leveraged appropriately using best practices.
• Be a key contact for new business opportunities by supporting our presales team. Identifies and promotes opportunities for sales of Oracle products and services to support business growth.
• Work with the services sales teams where required to assist at pre-sales level around defining scope LoE technical guidance and at high level technical program / project level delivery methodology.
• Actively lead and contribute to strategic programs and initiatives including innovations.
• Provide advice and guidance on OCI IaaS architecture and security.

Desired Technical Skills

• Overall good knowledge of Oracles private hybrid and public cloud solutions.
• Experiences in multi-cloud deployment.
• Strong knowledge of Oracle Cloud Infrastructure (OCI) services and architecture
• Strong knowledge of OCI IaaS Oracle recommended practices for the workloads onboarding and / or running on OCI IaaS
• Strong knowledge of physical and SDN network technologies.
• Experiences in building configuring managing and monitoring networking and IP infrastructure in major cloud provider (OCI AWS Google Cloud Platform Azure etc.).
• Awareness and knowledge of networking and latency considerations for different workloads.
• Ability to architect for high availability fail-over & disaster recovery in public or hybrid cloud environments.
• Good automation process and technology experience around DevOps GitOps AI / ML microservices
• Strong understanding of cloud security.
• Good knowledge of relevant open-source cloud technologies
• Be familiar with KVM AWS Azure SoftLayer and OpenStack.
• Experience in develops configurable deploys and maintains cloud security and systems in support of information security operations.
• Knowledge of Cloud native design solutions
• Good Understanding of Oracle Database Oracle Middleware and PaaS services
• Understanding of Applications landscape and SaaS Solutions
• TOGAF10 certifications

Skills and Primary Qualifications

• 10 15 years of experience in the IT industry with minimum five years (5) of experience as a senior Architect delivering enterprise solutions and / or transformation programs on cloud infrastructure platforms. Hands-on experience is a must.
• Experience in architecting or deploying Cloud / Virtualization solutions in enterprise customer environments.
• Enterprise Design / Architecture Framework experience such as TOGAF or similar
• Provide technical leadership from sales to delivery.
• Positive and creative and innovative attitude around design and delivery of solutions within the project.
• Ability to break down complex problems / issues to determine suitability and make appropriate assessments and recommendations.
• Keen to learn new cloud technologies.
• Positive influence on those around you and motivate others toward success.
• Embody our Values : Customer First Collaboration Innovation Inspirational Leadership and Integrity.
• Proven leadership of large and complex service solution in a large enterprise or service provider.
• Haveexcellent analytical problem solving strong written and verbal communication skills including the ability to communicate with technical and non-technical staff at all levels of the customer organization.

Qualifications

Career Level - IC5

Required Experience :

Director

Key Skills

Abinitio,Customer Service,Business Solutions,Cost Estimation,Drafting,Activex

Employment Type : Full-Time

Experience : years

Vacancy : 1