Team Lead, Amazon Logistics

Amazon; Remote; SGD 60,000 - 80,000; Full time

Job summary

A leading e-commerce company is hiring a Process Assistant (Team Lead) for the Fulfillment Center in Singapore. The ideal candidate will support daily management tasks, oversee labor tracking, and ensure associate training and safety compliance. This role requires flexibility in scheduling and physical capabilities, including lifting heavy items and standing for extended periods. With opportunities for operational excellence, this position is pivotal in delivering exceptional customer service.

Qualifications

• Experience managing and troubleshooting network preferred.
• Ability to work a flexible schedule, including weekends and holidays.
• Capable of lifting up to 49 pounds and standing for 12-hour shifts.

Responsibilities

• Support daily management of department duties.
• Track and report labor hours and performance.
• Coach associates to ensure safety at all times.

Skills

Analytical skills

Attention to detail

Effective communication abilities

Customer service skills

Education

High school or equivalent

Tools

Microsoft Office products

Job description

Description

If you are someone who can thrive in a fast‑paced environment and takes pride in delivering smiles to our customers, then Amazon is looking for you. We are hiring for Process Assistant (Team Lead) roles at our Fulfillment Center where associates pick, pack and ship Amazon orders for our customers. If you want to be the one behind the smiles of our customers, take ownership of critical job functions and most importantly, be a part workplace where we "Work Hard, Have Fun, Make History" every day, then join us!

A Process Assistant (Team Lead) is assigned to the Area Manager, and will hold responsibilities specific to the different Fulfillment Center areas. Associates can expect to work across all site job functions including receiving, stocking, and packing products and quality checks.

Key Job Elements

• Support and work in the department as required
• Helping support daily management of department duties, including allocating labor, leading meetings, assigning job duties, and communicating with internal and external suppliers
• Providing vacation coverage for Area Managers
• Providing policy follow-up, attendance tracking (duties do not extend to discipline)
• Tracking and reporting of labor hours
• Assisting the floor as an associate resource, training associates and verifying SOP compliance
• Ensuring successful area performance, through tracking, reporting and feedback of associate performance
• Participating in Operational Excellence initiatives in some capacity
• Filling in as needed with production duties
• Fully understanding workflow and daily production goals
• Reviewing and updating SOP as required
• Assisting in keeping work area clean and organized
• Identifying and addressing safety hazards within the work area
• Coaching associates to work safely at all times
• Participating in safety initiatives
• Referring all job injuries immediately to area manager

Amazon Operations and Distribution is a 24/7 environment and shifts may change due to business needs.

Basic Qualifications

• High school or equivalent
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
• Work 40 hours/week, and overtime as required
• 1+ years of Microsoft Office products and applications experience

Preferred Qualifications

• Experience that includes strong analytical skills, attention to detail, and effective communication abilities, or experience in managing and troubleshooting network
• Experience using analytical thinking and problem‑solving skills to identify root causes of technical problems
• Experience using strong customer service, communication, and interpersonal skills
• Experience with performance metrics and process improvement and Lean techniques

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.