Support Engineer (Technical)

Talent Trader Group; Singapore; On-site; SGD 30,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Technical Support Specialist to enhance customer satisfaction through exceptional service. In this role, you will be the first point of contact for technical inquiries, providing solutions and support to customers while collaborating with sales and marketing teams to identify needs for product improvements. Your expertise in audio engineering and hands-on experience with loudspeaker systems and digital mixing consoles will be invaluable as you conduct training sessions and ensure quality assurance for new software releases. This position offers a dynamic environment where your contributions will directly impact customer experiences and product success.

Qualifications

• 4+ years of experience in Loudspeaker System and Digital Mixing Console.
• Excellent customer service skills and technical support abilities.

Responsibilities

• Provide technical support and troubleshoot issues via phone, email, or chat.
• Conduct product training for customers and internal teams.

Skills

Technical Support

Customer Service

Troubleshooting

Product Training

Education

Diploma in Audio Engineering

Tools

Loudspeaker System

Digital Mixing Console

Job description

Responsibilities:

• Provide technical support to customers regarding various technical issues.
• Serve as the first point of contact for customer inquiries and troubleshoot technical issues or product questions via phone, email, or chat.
• Work closely with the sales and marketing teams to identify customer needs and provide suggestions for product improvements.
• Conduct product trainings for customers and internal teams to promote understanding and usage of the products.
• Ensure quality assurance standards are met by testing new software releases and updates.
• Track and manage inventory levels of digital products, ensuring adequate stock levels and timely deliveries to customers.
• Handle equipment checkout and return processes, including scheduling and coordinating repairs and maintenance as needed.
• Perform other ad hoc tasks.

Minimum Requirements:

• Diploma in Audio Engineering or related discipline.
• 4 years+ experience in Loudspeaker System & Digital Mixing Console.
• Ability to provide technical support and excellent customer service skills.

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume or send to [e-mail].

EA License No: 13C6305

Reg. No.: R1981808

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