Supervisor

KOUBEI HUNTER PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job description

Responsibilities

Oversee and support front-of-house staff, including servers, bartenders, and hosts. Provide training on service standards, menu knowledge, and safety procedures.

• Create and manage staff schedules to ensure adequate coverage during peak and off-peak times.
• Monitor staff performance, provide feedback, and address any issues or conflicts.
• Ensure excellent customer service by addressing guest complaints, special requests, and ensuring overall satisfaction.
• Monitor and maintain high standards of service, including timely delivery of food and beverages and attentive service.
• Ensure compliance with health and safety regulations, including proper food handling, sanitation, and cleanliness of work areas.
• Ensure that the dining area is well-maintained, clean, and inviting. Manage the ambiance to enhance the guest experience.
• Assist in planning and coordinating special events, private parties, and banquets.