Specialist Associate (Classroom Teaching Support)

National University of Singapore; Singapore; On-site; SGD 35,000 - 55,000; Full time

Job summary

A leading research university in Singapore is seeking a Classroom Support Specialist to enhance the teaching and learning experience. The role involves delivering audio-visual support, conducting staff training on classroom technology, and maintaining classroom systems. Candidates should possess a tertiary qualification in Audio-Visual Technology, at least one year of relevant experience, and strong communication skills. The position requires flexibility for event support both on weekdays and weekends.

Benefits

Employee Referral Eligible

Qualifications

• Minimum of 1 year of working experience in AV support or technical support environment.
• Knowledge of classroom systems and educational technology.
• Experience in coordinating with vendors for AV installation projects preferred.

Responsibilities

• Deliver technology and audio-visual support for teaching and learning.
• Conduct orientation sessions for teaching staff on classroom technology.
• Provide support during on-campus events and examinations.

Skills

Audio-Visual Technology

Technical Support

Communication Skills

Windows OS

Mac OS

Microsoft Office 365

Education

Tertiary qualification in Audio-Visual Technology or equivalent

Tools

Audio-Visual Equipment

Video Capture Systems

Network Camera Systems

Job description

Company description

The National University of Singapore is the national research university of Singapore. Founded in 1905 as the Straits Settlements and Federated Malay States Government Medical School, NUS is the oldest higher education institution in Singapore

Provide Comprehensive Classroom Support and Hybrid Teaching

• Deliver day-to-day technology and audio-visual support for a high-quality teaching and learning experience.
• Deploy and support hybrid teaching technology (eg. Zoom) supporting either fully virtual classrooms or a hybrid of live and virtual combined.

Training and Orientation

• Conduct short orientation sessions to familiarize teaching staff with NUS classroom teaching software and equipment.
• Develop written training materials.

Digital Assessments

• Invigilation and in person support for digital assessments/ examinations.

Event Support

• Extend support during on-campus events, contributing to setup and technical execution.

Preventive Maintenance

• Conduct preventive maintenance to ensure a seamless teaching and learning classroom. Preventive maintenance includes tracking projector lamp hours to ensuring software is updated.

Training, Collaboration and System Enhancement

• Conduct preventive maintenance, proactively identify and resolve potential issues (eg tracking projector hours).
• Gather feedback from faculty on what they would like in classrooms to support teaching and learning.
• Renew and enhance classroom systems, staying updated on relevant technologies in the educational arena.

Generate Reports

• Generate reports to Supervisors on the state of equipment and/or recommendations for replacement.
• Propose new and innovative technology and software to aid in teaching and learning in collaboration with faculty.

Qualifications

• Tertiary qualification in Audio-Visual Technology or equivalent
• Minimum of 1 year of working experience in Classroom or Meeting room AV support and/or similar technical support environment
• Knowledge of audio-visual equipment, classroom systems and educational technology
• Good technical background with hands-on experience in Windows OS and Mac OS and Microsoft Office 365
• Understanding of video capture and video management system
• Require knowledge on network camera recording system
• Highly committed and good service-oriented attitude
• Experience in coordinating with vendors for AV installation projects is preferred
• Excellent communication and interpersonal skills for user training and support
• Team player and ability to work independently, make informed decisions, and escalate when necessary
• Flexibility to provide support during on-campus events and exams on weekdays or weekends

More Information

Location: Kent Ridge Campus

Organization: University Campus Infrastructure

Department : Campus Asset Management

Employee Referral Eligible: Yes

Job requisition ID : 31288