Spa Manager

LE ZEN PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A spa management company in Singapore is looking for a dedicated spa manager to supervise staff, ensure high standards of guest service, and oversee daily operations. Responsibilities include conducting training, maintaining spa cleanliness, and addressing customer feedback. The ideal candidate will have a strong focus on operational efficiency and guest satisfaction. This role involves supporting marketing initiatives and ensuring compliance with health and safety regulations.

Responsibilities

• Supervise and motivate spa staff, conduct training sessions, ensure adherence to standards.
• Oversee daily spa operations, maintain cleanliness and compliance with regulations.
• Ensure high standards of guest service and manage customer feedback.
• Assist in developing operational guidelines and support sales initiatives.
• Ensure cleanliness and coordination of maintenance for spa facilities.

Job description

Key Responsibilities

1. Staff Management & Training

• Supervise, lead, and motivate spa staff, including therapists and front desk team.

• Conduct regular training sessions on treatment standards, service protocols, product knowledge, and customer service.

• Ensure all employees adhere to the spa’s policies, grooming standards, and operational procedures.

• Schedule staff rosters to ensure sufficient manpower and efficient workflow.

• Conduct performance reviews and support staff development.

2. Daily Spa Operations

• Oversee the smooth running of daily spa activities, ensuring all treatment rooms, facilities, and equipment are clean, well‑maintained, and ready for use.

• Monitor appointment bookings, customer flow, and operational efficiency.

• Ensure compliance with health, safety, and hygiene regulations.

• Manage inventory of equipment, products, linens, and supplies; handle stock ordering and replenishment.

• Address any operational issues promptly to minimise disruptions.

3. Customer Service & Experience

• Maintain high standards of guest service and satisfaction.

• Handle customer feedback or complaints professionally and promptly.

• Ensure consistent delivery of high‑quality treatments and guest experiences.

4. Administrative & Business Support

• Assist in developing spa procedures, SOPs, and operational guidelines.

• Support marketing, promotions, and sales initiatives to drive revenue.

• Monitor KPIs, treatment performance, and staff productivity.

• Prepare operational reports and communicate updates to management.

5. Spa Maintenance & Upkeep

• Ensure cleanliness, organisation, and ambience of all spa areas.

• Coordinate repair and maintenance works when needed.

• Maintain a safe and welcoming environment for guests and staff.