Solutions Architect (AI & Voice) – ASEAN Region

JonDavidson Pte Ltd; Singapore; On-site; SGD 95,000 - 120,000; Full time

Job summary

A global technology MNC in Singapore is seeking an experienced Solutions Architect to support its AI-driven solutions portfolio. In this role, you will guide customers and partners across the ASEAN market on solution design and deployment strategies. The ideal candidate will have deep expertise in legacy voice and unified communications, with strong technical skills in AI applications and voice networks. You will drive customer engagement by leading pre-sales architecture and providing high-level oversight on project implementations, ensuring successful deployment and customer success.

Qualifications

• 6–12 years of experience in pre-sales, solutions architecture, or technical consultancy roles.
• Experience with channel partners and systems integrators in the ASEAN market.
• Strong communication and presentation skills.

Responsibilities

• Lead technical discovery and solution design for customers across ASEAN.
• Architect solutions integrating AI platforms with existing enterprise voice environments.
• Provide implementation oversight to ensure successful project outcomes.

Skills

AI-driven voice applications

SIP protocols

Conversational AI frameworks

Voice networks

Stakeholder management

Education

Bachelor’s degree in Computer Science, Engineering, or related field

Tools

Microsoft Teams Voice

Zoom Phone

Azure

AWS

GCP

Job description

Our client is a global MNC in the Voice, UC and CC industries.

We are seeking an experienced Solutions Architect to support our rapidly growing AI-driven solutions portfolio while maintaining deep expertise in legacy voice, telephony, and unified communications. Based in Singapore, this role will act as a regional technical authority, guiding customers and partners across the ASEAN market on solution design, architecture, and deployment strategies.

The ideal candidate is a forward-thinking technology leader who can translate business needs into scalable, enterprise-ready architectures — from conversational AI and voice automation to traditional SBCs, gateways, and telephony integrations.

Responsibilities

1. Pre-Sales Architecture & Technical Leadership

• Lead technical discovery, requirements gathering, and solution design activities for customers across ASEAN.
• Architect end-to-end solutions integrating AI platforms, speech services, voice bots, analytics, and cloud services with existing enterprise voice environments.
• Present and demonstrate solutions to enterprise customers, government agencies, and service provider partners.

2. AI Solution Expertise

• Experience in AI-driven voice applications, including conversational AI, intent engines, NLU/NLP, transcription, and call automation solutions is an advantage.
• Collaborate with product teams on feature requirements, solution enhancements, and competitive differentiation.

3. Voice & UC Technical Expertise

• Provide deep expertise in SIP, SBCs, media gateways, PBX integrations, PSTN, and VoIP protocols.
• Support migrations from legacy telephony to cloud platforms such as Microsoft Teams, Zoom, and SIP trunking environments.
• Advise customers on security, survivability, and compliance requirements for regional deployments.

4. Partner & Ecosystem Engagement

• Enable and support regional channel partners, systems integrators, and service providers with training, architecture guidance, and deal shaping.
• Participate in partner onboarding, certification programs, and solution validation activities.
• Collaborate with regional commercial teams on RFP responses, proposals, and customer success planning.

5. Deployment Readiness & Customer Success

• Provide high-level implementation oversight to ensure successful project outcomes.
• Review solution designs, low-level architectures, and integration approaches with delivery teams.
• Engage in escalation management when required to address complex technical challenges.

Requirements

Technical Skills

• Good hands-on knowledge of AI/ML concepts, conversational AI frameworks, cloud-native architectures, and API-based integrations.
• Solid expertise with voice networks
• Experience with Microsoft Teams Voice, Zoom Phone, or similar UC platforms is highly desirable.
• Familiarity with Azure, AWS, or GCP services including AI and speech-to-text

Professional Experience

• 6–12 years of experience in a pre-sales, solutions architecture, or technical consultancy role.
• Regional exposure to ASEAN markets, with understanding of customer needs across enterprise, government, and service provider sectors.
• Experience working with channel partners and systems integrators across the region.

Soft Skills

• Strong communication, presentation, and stakeholder management skills.
• Ability to translate complex technical concepts into clear business value.
• Self-driven and comfortable working in a fast-paced, evolving solutions environment.
• Fluent in English. Additional Languages is an advantage.

Education & Certifications

• Bachelor’s degree in Computer Science, Engineering, or related field.
• Certifications in cloud platforms (Azure/AWS/GCP), AI/ML, and UC/telephony technologies are advantageous.