Software Application Support Engineer (Java)

Maestro Human Resource Pte Ltd; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading HR solutions provider in Singapore is seeking an Application Support Engineer to manage incident tickets and provide application support. The role involves troubleshooting, scripting, and performing system health checks. Ideal candidates should have a degree in Computer Science and 2-3 years of experience, with proficiency in Java coding. This position requires a rotating standby schedule, offering a 5-day work week.

Qualifications

• Minimum 2-3 years of experience in application support and management.
• Proficient in Java coding and application enhancements.
• Ability to work in a rotating standby schedule.

Responsibilities

• Manage L1 to L3 incident tickets and service requests.
• Provide 24/7 L2 support based on a scheduled rotation.
• Troubleshoot application issues and provide rectification plans.

Skills

Incident management

Application troubleshooting

Java coding

Education

Degree / Diploma in Software / Computer Science

Job description

Application Support Engineer

Responsibilities

• Manage L1 to L3 incident tickets and service requests

• Provide L2 support 24/7 based on scheduled rotation basis

• Troubleshoot application issues including working with OEM supports to determine cause of issue and rectification plan

• Perform monthly system and application preventive management health checks and reporting

• Perform application enhancements through scripting or Java coding

• Perform software application upgrades and patching

• Support system deployment changes during off-peak operation hours

Qualifications

• Degree / Diploma in Software / Computer Science

• At least 2 -3 yrs experience

• Proficient in Java Coding

• 5 day week (830am to 6pm) Note: rotating standby schedule

• Working Location: Changi Airport