Social Work Associate

Club Rainbow (Singapore); Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A social service organization is seeking a motivated individual to manage enquiries and assist with social work-related tasks. Responsibilities include responding to inquiries, participating in projects to enhance work processes, and helping organize activities with social workers. The ideal candidate will hold a relevant diploma, possess strong communication and interpersonal skills, and be proficient in both English and a mother tongue language.

Qualifications

• Minimum 1 to 2 years of direct practice experience is preferred.
• Must be proficient in spoken and written English and another mother tongue language.
• Must demonstrate good listening and communication skills.

Responsibilities

• Attend to enquiries from various sources and redirect as needed.
• Participate in projects to improve work processes.
• Perform any other duties assigned by the supervisor.

Skills

Interpersonal skills

Communication skills

Bilingualism

Empathy

Education

Diploma in Social Sciences (Social Work) / WSQ Diploma in Community and Social Services

Tools

MS Word

Excel

PowerPoint

Job description

Overview

• Attend to enquiries from telephone calls, emails and walk-in visitors and redirect to appropriate staff to manage where necessary
• Packing of food rations, taking charge donation-in-kind inventory
• Reply to routine letters without supervision
• Maintain department housekeeping, confidentiality, privacy and safety standards
• Participate in projects that improve the work processes in the department
• Assist social workers in organizing projects and collaborating with external agencies for internal/external projects
• Writing of meeting minutes
• Gather monthly statistics and assist with research data collection
• Conduct intakes, gather social information and do preliminary investigation on beneficiary’s needs to facilitate intervention by Social Worker.
• Management on Category 1 and 2 cases (straight forward)
• Participate in corporate events as assigned
• Perform any other duties assigned by Supervisor / Head of Department

Requirements

• Diploma in Social Sciences (Social Work) / WSQ Diploma in Community and Social Services
• Preferably with minimum 1 to 2 years of direct practice experience
• Must be proficient in spoken and written English, and also effectively bilingual in a mother tongue language
• Must be proficient in MS Word, Excel and Powerpoint
• Possess pleasant disposition with good interpersonal and communication skills
• Cooperate with key social workers and team members to deliver social work outcomes
• An independent team player who has empathy and a strong desire to help families, is non-judgemental and must have good listening and communication skills