Site Operations Associate (Night)

LUMENS PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading mobility service provider in Singapore is seeking a Site Operations Associate to manage limousine and private hire services. Responsibilities include coordinating bookings, driver assignments, and monitoring trips. Ideal candidates must have a Class 3 Local Driving License, strong communication skills, and the ability to perform under pressure. The role requires working night shifts and offers a competitive remuneration package with medical benefits.

Benefits

Competitive remuneration package

Medical and dental coverage

In house gym and fitness corner

Exclusive staff petrol discount

Recreational activities

Exclusive staff petrol discount

Qualifications

• Must have a Class 3 Local Driving License with minimum of 2 years driving experience.
• Ability to remain calm and professional under pressure is a must!
• Night Owl – Working Hours: 6 Days Rostered, 10:00 PM – 7:00 AM and 5:00 PM – 2:00 AM.

Responsibilities

• Act as the primary point of contact for drivers and passengers on-site.
• Allocate and assign drivers and vehicles for each trip.
• Monitor trip progress in real-time, resolving issues during transit.
• Greet passengers professionally upon arrival and departure.

Skills

Strong communication and interpersonal skills

Problem-solving and conflict resolution skills

Ability to multitask and prioritize

Knowledge of local roads and traffic regulations

Job description

About Us

Founded in 2014, Lumens Group is leading the transformation of the mobility industry in Singapore. We have successfully built one of Singapore's largest car fleets and expanded our offerings to personal and corporate leasing, purchasing and financing. As we enter a new phase, we're building an integrated ecosystem for merchants and consumers, driven by advanced technology and a mission to enrich everyday life.

Your Role on Our Journey

The Site Operations Associate (LyloConcierge) is responsible for ensuring the smooth and efficient operation of the limousine and private hire car concierge services. Working within a rostered environment at the operations center, they coordinate and monitor passenger bookings, driver assignments, and trip fulfilment to deliver
exceptional service standards.

Your Day-to-Day Adventures

• Act as the primary point of contact for drivers and passengers on-site.
• Allocate and assign drivers and vehicles for each trip based on availability, location, and service requirements, including monitoring of ongoing trips
• Communicate effectively with drivers regarding trip details, changes, and instructions.
• Record trip details, incidents, and operational data accurately
• Assist in managing driver rosters and deployment to ensure adequate coverage across all shifts.
• Greet passengers professionally upon arrival and departure.
• Assist passengers with boarding, luggage handling, and ensure comfort and safety
• Maintain a high standard of customer service to ensure a positive experience
• Confirm and prepare each scheduled trip, ensuring all details are accurate (pickup locations, destinations, special requests)
• Monitor trip progress in real-time, resolving any issues that may arise during transit.

What Makes You a Perfect Fit

• Must have a Class 3 Local Driving License with minimum of 2 years driving experience
• Strong communication and interpersonal skills
• Ability to remain calm and professional under pressure is a must!
• Good problem-solving and conflict resolution skills
• Ability to multitask and prioritize in a fast-paced environment
• Knowledge of local roads, traffic regulations, and safety procedures will be a bonus!
• Night Owl – Working Hours: 6 Days Rostered
• 10:00 PM – 7:00 AM and 5:00 PM – 2:00 AM

Ready to Drive the Extra Mile?

Send your resume that showcases your unique spark to us today. If your journey aligns with ours, we'll get in touch soon!

Benefits

• Competitive remuneration package (Basic Monthly Salary + CPF contribution)
• Medical and dental coverage
• Reputably branded staff cafe
• In house gym and fitness corner
• Recreational activities
• Exclusive staff petrol discount