ServiceNow, Associate Director

KPMG Singapore; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

A global professional services firm in Singapore is seeking a Senior Consultant for the CIO Advisory team. The ideal candidate will lead ServiceNow implementations and provide strategic insights to clients, leveraging extensive experience in SaaS solutions and strong communication skills to facilitate business transformation. This role emphasizes client relationship management and thought leadership in technology delivery.

Benefits

Training and development opportunities

Corporate volunteering activities

Diversity and inclusion initiatives

Qualifications

• Minimum 10 years of relevant experience working on ServiceNow technologies or similar.
• Ability to develop strategies aligning with organizational goals.
• Proven technical knowledge in implementing SaaS solutions.

Responsibilities

• Oversee ServiceNow implementations aligning with business needs.
• Provide expert advice on SaaS solutions for business transformation.
• Lead change management initiatives for new technologies.

Skills

ServiceNow technologies

Communication skills

Problem-solving skills

Change management

Client relationship management

Education

Bachelor’s degree in information technology, Management Information Systems, or related field

ServiceNow Certified System Administrator (CSA)

Job description

KPMG in Singapore is part of a global organization of independent professional services firms providing Audit, Tax and Advisory services. We operate in 143 countries and territories with more than 273,000 partners and employees working in member firms around the world. Each KPMG firm is a legally distinct and separate entity and describes itself as such. KPMG International Limited is a private English company limited by guarantee. KPMG International Limited and its related entities do not provide services to clients.

Job Description

At KPMG, your long-term future is every bit as important to us as it is to you. That’s why our aim is to give you experiences that will stay with you for a lifetime. Whether it’s great training and development, working across functional sectors, mobility opportunities or corporate responsibility volunteering activities – you’ll gain a wealth of experiences on which to build a rewarding career. We’re proud of our culture – it’s one that recognises hard work, encourages new ways of thinking and embraces diversity and inclusion. We have an innovative spirit which inspires what we do and how we do it – striving to be better lies at the heart of who we are.

As a key member of the CIO Advisory team at KPMG, you will be at the forefront of transforming IT services and solutions. Your role will be pivotal in advising both IT and business stakeholders, leveraging the ServiceNow platform to meet their needs.

Your ability to communicate effectively with both technical and non-technical stakeholders will be key to your success in this role. You will be expected to have a deep understanding of the ServiceNow platform and its capabilities to offer strategic guidance and support to our clients as well as a deep understanding of how technology is delivered within an IT function including operating model and strategy.

CIO Advisory team members regularly interact with C-Suite clients, such as Chief Executive Officer (CEO), Chief Information Security Officer (CISO), Chief Information Officer (CIO), Chief Operating Officer (COO), Chief Risk Officer (CRO) and their direct reports. Hence, a client centric mind-set, understanding of IT within a Business context, and well-developed communication skills are desirable.

The role involves:

• Overseeing the end-to-end delivery of ServiceNow implementations and ensuring they align with business needs and technical standards.
• Providing expert advice and strategic insights to clients, helping them understand the potential of SaaS solutions and how they can drive business transformation.
• Providing expert advice and strategic insights to clients around how operating model transformations can help them transform how they add value to their business.
• Experiencing in analysing complex business problems and developing strategic solutions tailored to client needs.
• Building and maintaining strong relationships with senior client stakeholders. Acting as the primary point of contact to address any concerns and align programme outcomes with business goals.
• Leading change management initiatives to help clients manage organisational changes that accompany the implementation of new technologies.

The ideal candidate should possess:

• Bachelor’s degree in information technology, Management Information Systems, Computer Science or related field and/or a technology-focused MBA or comparable experience.
• Minimum 10 years of relevant experience working on ServiceNow technologies (or equivalent SaaS-based platform)
• Ability to develop and implement strategies that align with organisational goals, understanding market trends, and anticipating future challenges.
• Proven technical knowledge and experience in understanding customer requirements necessary to successfully implement a complex SaaS solution including a strong appreciation for understanding business contexts within technical requirements.
• ServiceNow Certified System Administrator (CSA) certification
• Excellent communication and problem-solving skills

We are committed to creating a diverse and inclusive workplace. We believe that diversity of thought, background and experience strengthens relationships and delivers meaningful benefits to our people, our clients and communities. As an equal opportunity employer, all qualified applicants will receive consideration for employment regardless of age, race, gender identity or expression, colour, marital status, religion, sexual orientation, disability, or other non-merit factors. We celebrate the different talents that our people bring and support every staff member in their journey to achieve personal and professional growth.