Service Support Specialist [Business Process Analysis | Workflow Optimisation | Reporting & Dat[...]

GOOD JOB CREATIONS (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 55,000 - 75,000; Full time

Job summary

A recruitment firm in Singapore seeks a candidate for a role that involves evaluating operational objectives and ensuring project completion within budget. The ideal applicant should hold a degree in engineering and be proficient in Microsoft Office. Responsibilities include reviewing business operations, preparing training materials, and implementing continuous improvements. Candidates should send their resumes to the specified email for consideration.

Qualifications

• Ability to create workflow charts and process diagrams based on operational requirements.
• Experience in preparing technical reports summarising information and highlighting business trends.
• Skills to implement continuous improvements and identify operational problems.

Responsibilities

• Review and evaluate operational objectives by understanding overall business operations.
• Ensure projects are completed on time and within budget.
• Prepare and update training materials for internal stakeholders.
• Implement continuous improvements in processes.
• Identify operational problems and recommend solutions.
• Ensure project completion on time and within budget.
• Prepare and update training materials.
• Recommend insights for management decisions.
• Conduct ad-hoc investigations for operational issues.

Skills

Proficient in Microsoft Office applications

Education

Degree in Engineering or its equivalent

Job description

Responsibilities

• Review, evaluate and identify operational objectives by understanding overall business operations (e.g., analysing functions, collecting relevant data, assessing output requirements).

• Create workflow charts and process diagrams based on operational requirements.

• Prepare technical reports summarising information, highlighting business trends and identifying areas for improvement.

• Implement continuous improvements via periodic reviews, analysis, and enhancement of processes and systems.

• Identify operational problems and recommend appropriate control measures.

• Ensure projects are completed on time, within budget and in compliance with required standards—including project planning, coordination, resource management, budget monitoring, timeline tracking, contract handling, and stakeholder communication.

• Prepare and update training materials for internal stakeholders.

• Recommend well-structured data and insights to management for further analysis and decision-making.

• Conduct ad-hoc investigations or analysis for ongoing or one-time operational issues.

• Any other duties as assigned.

Requirements

• Degree in Engineering or its equivalent

• Proficient in Microsoft Office applications.

Kindly send your updated resume to [e-mail]

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EA Licence No.: 07C5771

EA Personnel Reg. No.: R24122504

EA Personnel Name: Edmund Ting Chao Siong

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