Service Screw

RUSH LOGISTICS & SERVICES PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading logistics and services company based in Singapore is seeking individuals to deliver excellent customer service in their lounge. The role involves greeting guests, maintaining cleanliness, and addressing customer needs in a fast-paced environment. Ideal candidates will possess strong communication skills and are comfortable with flexible shifts, including weekends and holidays. Training will be provided, making this a great opportunity for those looking to start their career in hospitality.

Qualifications

• Previous F&B or customer service experience is an advantage.
• Must be flexible with shifts based on airport operations.

Responsibilities

• Meet and greet lounge passengers positively.
• Clear plates and cutlery promptly.
• Ensure cleanliness of the lounge.
• Answer questions about menu offerings.
• Handle customer concerns professionally.
• Available to work day and night shifts.

Skills

Good interpersonal and communication skills

Customer service skills

Ability to read and converse in English

Adaptable to change

Team player

Education

High school diploma or equivalent

Job description

Key Responsibilities

• Meet and greet lounge passengers positively and politely.
• Clear plates and used cutlery from passengers’ tables, politely and promptly.
• Ensure that the overall cleanliness of the lounge is well maintained.
• Answer questions about the menu, ingredients, or lounge offerings.
• Promptly clean all tables, chairs, and sofas after passengers have vacated the area.
• Replenish all coolers and bar counters with the necessary drinks and table accessories.
• Ensure quick and correct order fulfillment and delivery.
• Assist in covering any other job positions as required by the working situation.
• Handle customer concerns or complaints promptly and professionally, escalating to the supervisor when necessary.
• Ability to read, write and converse in English.
• Good interpersonal and communication skills.
• Good customer service skills.
• Adaptable to change and a good team player.
• Physically fit and comfortable with standing for long hours.
• Comfortable with laborious/physical work.
• Comfortable with a fast‑paced working environment.
• Training will be provided, no experience needed.
• May be required to do overtime (OT), when needed.
• Available to work both day and night shifts.

Qualifications & Skills

• High school diploma or equivalent preferred.
• Previous F&B or customer service experience is an advantage, especially in busy or high‑traffic areas.
• Strong communication and interpersonal skills.
• Ability to work in fast‑paced environments and manage time efficiently.
• Positive attitude and strong work ethic.
• Must be flexible with shifts, including weekends, holidays, and early/late hours, based on airport operations.