Service Manager (Automotive)

TRITON AI PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading automotive service provider in Singapore is seeking candidates for a permanent position with a salary up to $6,500. The role involves setting targets for service revenue and customer satisfaction, enhancing workshop efficiency, and managing procurement activities. Candidates should have a diploma or degree in Mechanical or Engineering-related fields and a minimum of 5 years' supervisory experience in the automotive sector. Interested applicants are encouraged to send their CVs to the provided email.

Qualifications

• Minimum of 5 years' supervisory experience in a relevant field.
• Professional experience within the service division of an automotive dealership is required.

Responsibilities

• Set and achieve targets for throughput, service revenue, profitability, and customer satisfaction.
• Enhance workshop efficiency by maximizing productivity and utilizing manpower effectively.
• Ensure adherence to 5S housekeeping practices across service areas.
• Handle escalated customer enquiries and complaints, ensuring effective service recovery.
• Oversee procurement activities for the service centre according to corporate policies.
• Manage aftersales manpower needs and implement development plans.

Skills

Leadership

Analytical skills

Education

Diploma or Degree in Mechanical or Engineering-related fields

Job description

• Permanent position, Salary up to $6,500
• Rotation work during Saturday

Responsibilities:

• Set and achieve targets for throughput, service revenue, profitability, retention, and customer satisfaction by implementing effective processes, performance controls, and continuous monitoring.
• Plan, organize, and enhance workshop efficiency by maximizing productivity and manpower utilization while maintaining high service and repair standards aligned with brand principal requirements.
• Ensure strict adherence to 5S housekeeping practices to maintain cleanliness and orderliness across all service centre areas.
• Provide timely support for escalated customer enquiries, feedback, and complaints by engaging customers directly and coordinating with customer relations and relevant departments to ensure effective service recovery.
• Oversee all procurement activities for the service centre in line with corporate policies and brand principal guidelines
• Plan and manage aftersales manpower needs, and implement development plans through regular performance reviews to promote continuous improvement in work attitude, capability, and overall performance.

Requirements:

• Diploma or Degree in Mechanical or Engineering‑related fields, with a minimum of 5 years’ supervisory experience
• Prior professional experience within the service division of an automotive dealership.
• Strong leadership qualities complemented by excellent analytic skills.

Interested candidates can forward their CVs in MS Word format to [e-mail]

• Reg No. R1875181
• Triton AI Pte Ltd
• License no. 21C0661