Service Engineer

OMNI-HEALTH PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading health technology company in Singapore is seeking a skilled Service Engineer to lead complex service activities while mentoring a team of technicians. You will be responsible for resolving critical customer issues and enhancing service processes. The ideal candidate has a Bachelor's degree in a related field, 3-4 years of relevant experience, and a strong grasp of technical troubleshooting, with the ability to drive continuous improvement in quality and safety standards.

Qualifications

• 3-4 years of experience in field service, maintenance or technical support.
• 2 years experience troubleshooting robotics and automation solutions.

Responsibilities

• Lead maintenance, repair, and upgrade activities for critical systems.
• Act as the technical escalation point for complex service cases.
• Plan and lead multi-site installation and commissioning projects.
• Coach and mentor service team members.
• Build technical relationships with key customers.
• Analyse service data to recommend process improvements.
• Champion adherence to safety and compliance standards.

Skills

Advanced diagnostic tools proficiency

Strong documentation skills

Analytical skills

Technical troubleshooting

Education

Bachelor's Degree in Electrical, Electronics or Mechatronics

Job description

The Service Engineer is a senior Service Delivery team member responsible for leading complex service activities, owning critical customer issues and driving technical excellence across theservice team for the company’s product portfolio in Singapore. The role provides advanced technical expertise, mentors Service Technicians and Service Engineers, and contributes to continuous improvement of service processes, quality, and safety standards.

Key Responsibilities

• Lead complex maintenance, repair, and upgrade activities for critical or advanced systems, ensuring high quality and minimal downtime.
• Act as the technical escalation point for Service Technicians and Service Engineers, resolving challenging cases and coordinating with external and internal experts as needed.
• Plan and lead larger or multi-site installation and commissioning projects, overseeing resources, timelines, and on-site execution.
• Coach and mentor the service team, sharing best practices, conducting joint visits, and contributing to technical guides and training materials.
• Build and maintain strong technical relationships with key customers, supporting reviews, incident follow-up, and improvement discussions.
• Analyse service data and trends (failures, parts usage, repeat calls) to recommend and support implementation of process, quality, and safety improvements.
• Champion adherence to safety, compliance, and documentation standards, contributing to investigations and corrective actions after incidents or major failures.

Education & Experience Requirements

• Bachelor's Degree in Electrical, Electronics or Mechatronics field.
• 3-4 years of experience in field service, maintenance or technical support including work on complex systems and solutions.
• Ideally 2 years experience troubleshooting and maintaining robotics and automation solutions.

Technical Skills

• Deep technical understanding of equipment and systems, with strong diagnostic and analytical skills.
• Proficient with advanced diagnostic tools, test procedures, and system-level troubleshooting for integrated solutions.
• Comfortable with configuration, connectivity, and integration aspects (such as interfaces, networks, software tools) where applicable.
• Strong documentation and reporting skills, including the ability to synthesise technical findings into clear recommendations.