Service Crew

FDESG PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

An upscale Italian restaurant in Singapore is seeking enthusiastic servers to provide exceptional hospitality and ensure memorable dining experiences. The role requires strong communication skills, prior experience in a fast-paced dining environment, and a positive appearance. Responsibilities include engaging with guests, taking orders, and collaborating with team members to uphold the restaurant's reputation. Incentives for excellent service are included, along with opportunities for training and development.

Benefits

Guest recognition bonuses

Training and workshops

Qualifications

• Prior experience as a server in a fast-paced or premium dining environment preferred.
• Positive, professional appearance and attitude.
• Must be available to work evenings, weekends, and holidays.

Responsibilities

• Greet and engage guests warmly and professionally.
• Take accurate orders and ensure timely delivery.
• Maintain clean and organized workstations.

Skills

Strong communication

Guest service skills

Team collaboration

Job description

Fortuna Italian Restaurant located at 7, Craig Road, Singapore 089667

Primary Objective

To provide exceptional hospitality and ensure guests receive a warm, professional, and memorable dining experience at Fortuna Italian Restaurant through attentive service, in-depth menu knowledge, and team collaboration.

Key Responsibilities

1. Guest Interaction & Service Delivery

   • Greet and engage guests in a professional, warm, and welcoming manner
   • Take accurate orders and ensure timely delivery of food and beverages.
   • Check on guest satisfaction throughout the meal and resolve any concerns promptly.
   • Provide personalized recommendations based on guest preferences and dietary needs.

2. Menu & Product Knowledge

   • Study and understand all menu items, ingredients, cooking methods, and allergens.
   • Confidently explain dishes and offer thoughtful suggestions, including beverage pairings.
   • Stay updated on daily specials, promotions, and seasonal changes.

3. Hospitality Standards

   • Uphold Fortuna’s reputation for delivering the best hospitality in Singapore.
   • Anticipate guest needs, personalize the experience, and build genuine rapport.
   • Treat every guest as a VIP — especially returning customers and high spenders.

4. Operational Responsibilities

   • Maintain clean and organized workstations and service areas.
   • Reset and prepare tables quickly and efficiently between guest seatings.
   • Follow opening, shift, and closing duties as per service standards.

5. Team Communication & Collaboration

   • Work closely with hosts, runners, bar, and kitchen teams to ensure seamless service.
   • Attend pre-shift briefings and contribute to a positive team atmosphere.
   • Support team members during busy periods with a team-first attitude.

Incentive Program – Guest Recognition Bonuses

• At Fortuna, we reward team members who go above and beyond. If a guest leaves a 5‑star Google review and mentions your name with praise for exceptional service, you’ll receive:
  • $1.50 per eligible review (No monthly cap)
  • The team member with the most guest‑named Google reviews each month receives a $100 bonus!

Training & Knowledge Requirements

• Complete onboarding and pass menu training assessments.
• Attend tastings and service workshops regularly.
• Continuously refresh knowledge of food, wine, and guest service techniques.

Job Requirements

• Prior experience as a server in a fast‑paced or premium dining environment preferred.
• Strong communication and guest service skills.
• Positive, professional appearance and attitude. Must be available to work evenings, weekends, and holidays. 5 days’ work week

Only shortlisted candidates will be contacted.