Service Coordinator

Flintex Consulting Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A Singapore-based consulting firm is seeking a dedicated professional to ensure seamless operations and enhance customer satisfaction. As the first point of contact, you will manage service requests, coordinate technicians, and maintain service documentation in SAP. The ideal candidate should possess strong communication skills, problem-solving abilities, and a focus on customer service, along with a diploma and relevant experience in a fast-paced environment.

Qualifications

• Knowledge of after-sales processes and truck portfolios.
• Strong time management and multi-tasking abilities.
• Customer-focused with a service-first mindset.

Responsibilities

• Be the first point of contact for customers, handling service requests and breakdown calls.
• Coordinate and dispatch Service Technicians and Engineers promptly.
• Maintain and update service requests in SAP for streamlined tracking.

Skills

Customer service

Time management

Communication skills

Problem-solving

Education

Diploma holder

Tools

SAP

MS Office

Job description

Job Information

Work Experience 1-3 years

SGD 3500 - SGD 4000

City Singapore

State/Province Central Singapore

079903

Job Description

This position a pivotal role in ensuring seamless operations and customer satisfaction.

• Be the first point of contact for customers, handling service requests and breakdown calls with professionalism and care.
• Coordinate and dispatch Service Technicians and Engineers promptly to address customer needs.
• Maintain and update service requests in SAP for streamlined tracking and resolution.
• Monitor job progress, provide regular updates, and ensure timely feedback to customers.
• Prepare, send, and follow up on quotations, ensuring accurate documentation for billing.
• Schedule and manage preventive maintenance tasks to keep equipment running smoothly.
• Collaborate with suppliers to arrange and complete service jobs efficiently.
• Build strong customer relationships by delivering outstanding service and support.

Requirements

• Knowledge of after-sales processes and truck portfolios.
• Proficient in SAP, Visitour, and MS Office tools.
• Strong time management and multi-tasking abilities.
• Self-motivated and proactive problem solver.
• Excellent communication and negotiation skills.
• Detail-oriented with a focus on accuracy.
• Skilled at managing challenging customer interactions.
• Customer-focused with a service-first mindset.
• High emotional intelligence and empathetic under pressure.
• Positive and resilient in fast-paced environments.
• Diploma holder with extensive customer service experience.
• Fluent in English, both written and spoken.