Service Advisor

VALOR AUTO PTE. LTD.; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

A leading automotive service company in Singapore is seeking a Service Advisor. In this role, you will be the main point of contact for customers, advising them on vehicle maintenance and repairs while providing quotes and updates. Ideal candidates should have at least two years of experience in a similar role, a valid Singapore Class 3 Driving License, and excellent communication skills. This position requires proficient computer skills to manage customer data and service orders.

Qualifications

• Minimum 2 years of experience as a Service Advisor or in customer service within the automotive industry.
• Valid Singapore Class 3 Driving License is required.
• Proficient computer skills to manage customer information.

Responsibilities

• Serve as the main contact between customers and the workshop.
• Advise customers on vehicle maintenance and repair needs.
• Provide service quotes and estimated time for completion.
• Inspect repaired vehicles before handing them back.

Skills

Communication skills

Interpersonal skills

Customer service

Technical understanding of vehicles

Education

Nitec/Diploma/Degree in Engineering (automotive-related preferred)

Job description

Responsibilities:

• Serve as the main contact between customers and the workshop to ensure quick responses and smooth service.

• Advise customers on vehicle maintenance and repair needs.

• Arrange test drives with customers to identify any additional issues, if needed.

• Accurately record customer concerns on the job card.

• Provide service quotes and estimated time for completion.

• Recommend best practices like service intervals and warranties.

• Monitor service progress and update customers.

• Inspect repaired vehicles before handing them back to customers.

• Coordinate with other departments to fix any issues after repairs.

• Manage vehicle check-in and check-out processes.

• Follow up with customers to ensure satisfaction with the service.

• Handle documentation for cost estimates, repair quotes, and vehicle history.

• Complete admin tasks, billing, and close job cards on time.

Requirements:

• Nitec/Diploma/Degree in Engineering preferably automotive-related.

• Have a minimum of 2 years of experience as a Service Advisor or in a customer service role within the automotive industry.

• Possess the ability to detect basic vehicle faults and problems.

• Possess a valid Singapore Class 3 Driving License.

• Display excellent communication and interpersonal skills.

• Possess proficient computer skills to manage customer information and process service orders.