Senior Warranty Claims & OEM Cost Recovery Lead - APAC

Safran Electronics & Defense Services Asia Pte Ltd; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading technology firm located in Singapore seeks an experienced Warranty Claims Manager to oversee warranty claims processes, manage OEM cost recovery, and handle customer penalty claims. The ideal candidate will have at least 7 years of relevant experience, strong analytical skills, and proficiency in CRM or warranty management software. Excellent communication and problem-solving abilities are also essential for ensuring customer satisfaction and effective resolution of claims.

Qualifications

• Minimum of 7 years of experience in warranty management or related roles.
• Previous experience in managing OEM warranty cost recovery is preferred.
• Knowledge of warranty terms and product defect analysis is essential.

Responsibilities

• Manage and monitor the end-to-end process of warranty claims.
• Review OEM warranty agreements for potential cost recovery.
• Negotiate with OEMs over warranty claims and cost reimbursements.
• Manage penalty claims from customers due to warranty-related issues.
• Develop a process for documenting claims’ status and value.

Skills

Strong communication skills

Analytical skills

Problem-solving ability

Proficiency in Microsoft Office Suite

Attention to detail

Strong organization skills

Education

Bachelor’s degree in Business Administration, Supply Chain Management, Engineering, or a related field

Tools

CRM or warranty management software

Job description

A leading technology firm located in Singapore seeks an experienced Warranty Claims Manager to oversee warranty claims processes, manage OEM cost recovery, and handle customer penalty claims. The ideal candidate will have at least 7 years of relevant experience, strong analytical skills, and proficiency in CRM or warranty management software. Excellent communication and problem-solving abilities are also essential for ensuring customer satisfaction and effective resolution of claims.