Senior User Research Manager - Singapore

Plaud; Singapore; Hybrid; SGD 70,000 - 90,000; Full time

Job summary

A leading technology company in Singapore is seeking a User Research Lead to drive user understanding and insights for product strategy. The ideal candidate will have over 5 years of experience in user research, proficiency in both English and Chinese, and skills in various research methods. This role involves collaborating with international users and teams to enhance the user experience across products.

Qualifications

• 5+ years of experience in user research or customer insight.
• Proficient in various research methods and analytical tools.
• Excellent verbal and written communication skills in English and Chinese.

Responsibilities

• Conduct qualitative and quantitative research to uncover user needs.
• Establish and improve a user insight system including surveys and usability tests.
• Act as the voice of the user throughout the product lifecycle.

Skills

User research

Data analysis

Communication skills

Research methods

Collaboration

Education

Bachelor's degree in HCI or related field

Tools

Excel

Tableau

SPSS

SQL

Job description

Responsibilities：

1. Drive deep user understanding: Conduct qualitative and quantitative research to uncover user needs, behaviors, and motivations. Build comprehensive user personas to guide product strategy and experience optimization.

2. Build insight mechanisms: Establish and continuously improve a user insight system—including user surveys, NPS, interviews, usability tests, and journey mapping—to embed user-centric thinking across the team.

3. Partner with product & design: Act as the “voice of the user” throughout the product lifecycle. Support product managers and designers in planning, design, and iteration to ensure alignment with real-world user needs.

4. Engage international users: Lead or participate in remote and in-person user research with English-speaking users worldwide. Produce clear, actionable research reports for global stakeholders.

5. Data analysis & insight generation: Synthesize behavioral data, survey results, and market intelligence to identify product opportunities, usability issues, and areas for strategic improvement.

6. Champion user-centered culture: Work cross-functionally with product, design, marketing, and operations teams to promote and embed a user-first mindset and methodology across the organization.

Requirements：

• Bachelor’s degree or higher in HCI, Psychology, Sociology, Market Research, Statistics, or a related field.

• 5+ years of experience in user research or customer insight, preferably with involvement in international product teams.

• Proficient in various research methods (e.g., in-depth interviews, usability testing, surveys, card sorting) and analytical tools (e.g., Excel, SPSS, SQL, Tableau).

• Strong structured thinking and synthesis skills—able to turn complex user data into clear insights and practical recommendations.

• Excellent verbal and written communication skills in both English and Chinese; capable of delivering bilingual outputs to global teams.

• Self-driven and curious, with strong judgment and collaboration skills across functions.

• Familiarity with the working and lifestyle habits of Western knowledge professionals and an understanding of behavior patterns across roles and industries.

• International work or living experience in Western or Southeast Asian markets is a strong plus.

• Experience with AI-powered products, productivity tools (B2B), or integrated hardware-software products is a plus.

• Fluent in English and Mandarin