Senior Technical Operations & Project Ma

Singtel; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

A leading telecommunications provider in Singapore seeks a Senior Technical Operations & Project Manager to lead the deployment and operationalization of cloud services. The ideal candidate will have extensive experience in telecom technologies and project management. Key responsibilities include managing incident response, ensuring customer satisfaction, and coordinating cross-functional teams for project success. This role offers flexible work arrangements and a comprehensive health benefits package.

Benefits

Flexible work arrangements

Full suite of health and wellness benefits

Ongoing training and development programs

Internal mobility opportunities

Qualifications

• Possess a deep understanding of telecom technologies, networks, and infrastructure.
• Experience working in an agile environment.
• Strong written and verbal communication skills.

Responsibilities

• Lead the deployment and operationalization of the Singtel Telco Edge Cloud.
• Conduct thorough post-incident reviews to identify root causes and preventive measures.
• Develop and execute project plans for telco edge cloud projects.

Skills

Operations & Project Management Certifications PMP, CPM, ITIL

Hypervisors VMWare ESXi, OpenStack, KVM, Nutanix (any 2)

Switches and firewalls Fortinet, Cisco, Juniper or similar

Servers Rack mount servers, HCI, Blade servers

Networking BGP, OSPF, VXLAN and L2/L3 networking concepts

Operating Systems Linux

Job description

Senior Technical Operations & Project Ma

Date: 22 Dec 2025

Location: Singapore, Singapore

Company: Singtel Group

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We are seeking a highly experienced Senior Technical Operations & Project Manager to join our Software and Infrastructure team within the Enterprise Platforms product group. In this role, you will lead the deployment, and operationalization of the Singtel Telco Edge Cloud, GPU Private Cloud, and associated platform services. You will collaborate closely with cross-functional development, product, business, and architecture teams to drive end‑to‑end platform deployment and post deployment incident handling.

Technical Operations

Incident Response Planning

• Develop and maintain an incident response plan outlining procedures for handling various types of incidents.
• Ensure all the tickets are resolved by the Operations team within the agreed SLA to the customers.

Incident Triage

• Assess and prioritize incidents based on severity and impact.
• Initiate appropriate response actions according to the incident response plan.

Incident Documentation

• Maintain detailed records of incidents, including their nature, impact, and resolution.
• Use incident data for post‑incident analysis and reporting.

Post-Incident Analysis

• Conduct thorough post‑incident reviews to identify root causes and preventive measures.
• Share lessons learned with relevant teams and stakeholders.

Customer Satisfaction

• Monitor and enhance customer satisfaction by ensuring smooth and efficient operations.
• Address customer complaints and issues promptly.
• Monthly Operations meeting with customers and incident SLA report submission.

Technical Project Management

Project Planning and Execution

• • Develop and execute project plans, ensuring timely and successful completion of telco edge cloud projects.
  • Define project scope, objectives, deliverables, and timelines.
  • Coordinate with cross‑functional teams to allocate resources and tasks effectively.

Technical Expertise

• • Possess a deep understanding of telecom technologies, networks, and infrastructure.
  • Stay updated on industry trends, standards, and emerging technologies relevant to telecom projects.

Risk Management

• • Identify potential risks and challenges associated with private edge cloud deployments and Operations.
  • Develop risk mitigation strategies and contingency plans.

Stakeholder Communication

• • Communicate with internal and external stakeholders, including executives, project team members, vendors, and clients.
  • Provide regular project updates and reports, ensuring transparency and alignment with organizational goals.

Documentation

• • Maintain comprehensive project documentation, including plans, schedules, reports, and technical specifications.

Skills for Success

• Operations & Project Management Certifications PMP,CPM , ITIL Certifications
• Hypervisors VMWare ESXi, OpenStack, KVM, Nutanix (any 2)
• Switches and firewalls Fortinet, Cisco, Juniper or similar
• Servers Rack mount servers, HCI, Blade servers
• Networking BGP, OSPF, VXLAN and L2/L3 networking concepts
• Operating Systems Linux
  • Experience working in an agile environment
  • Strong written and verbal communication skills.
  • Ability to collaborate effectively across various cross‑functional teams and groups.

Rewards that Go Beyond

• Flexible work arrangements
• Full suite of health and wellness benefits
• Ongoing training and development programs
• Internal mobility opportunities

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