Senior SAP IT Service Manager — Governance & Delivery

NCS Pte Ltd; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A prominent technology services firm in Singapore is seeking an SAP IT Service Management Officer to manage IT governance and transformation for a key client. Responsibilities include overseeing service delivery, conducting incident management, and ensuring compliance with IT security standards. The ideal candidate has a degree in Information Systems or Computer Science, more than 3 years of SAP IT project management experience, and excellent communication skills. This role requires a self-motivated professional with a customer-oriented approach.

Qualifications

• More than 3 years of SAP IT project management experience.
• At least 5 years of IT experience.
• Familiar with Software Development Life Cycle (SDLC).
• Experience in IT business analysis techniques.

Responsibilities

• Manage development and maintenance of IT team for key client.
• Monitor and ensure SLA/KPI fulfillment.
• Lead incident investigations and resolutions.
• Conduct security scans and compliance audits.

Skills

Stakeholder management

IT Service Management

IT Configuration Management

Incident Management

IT Security Management

IT Security Compliance

Excellent communication

Customer orientation

Education

Degree in Information Systems or Computer Science

Job description

A prominent technology services firm in Singapore is seeking an SAP IT Service Management Officer to manage IT governance and transformation for a key client. Responsibilities include overseeing service delivery, conducting incident management, and ensuring compliance with IT security standards. The ideal candidate has a degree in Information Systems or Computer Science, more than 3 years of SAP IT project management experience, and excellent communication skills. This role requires a self-motivated professional with a customer-oriented approach.