Senior Project Manager - Telecom Service Delivery

HCL Singapore Pte Ltd; Singapore; On-site; SGD 120,000 - 150,000; Full time

Job summary

A leading telecom service provider in Singapore is searching for a seasoned Senior Project Manager to oversee telecom service delivery projects. This role demands a proactive leader with over 15 years of project management experience, including 8 years in telecom services. Responsibilities include managing project timelines, stakeholder communication, and compliance with quality standards. Candidates should hold a relevant degree and a PMP or PgMP certification. Strong proficiency with project management tools is essential.

Qualifications

• 15+ years of experience in project management, with at least 8 years in telecom service delivery.
• Proven track record of managing multi-million-dollar telecom projects across geographies.
• Must have PMP or PgMP certification.

Responsibilities

• Lead telecom rollout or upgrade projects with oversight on planning and delivery.
• Serve as the single point of contact for clients and vendors.
• Maintain documentation and drive continuous improvement through standardization.
• Monitor KPIs and present project health reports to leadership.

Skills

Project management

Telecom service delivery

Stakeholder management

Client engagement

Process-driven delivery

Education

Bachelor’s degree in Computer Science or related field

Tools

MS Project

Excel

PowerPoint

Jira

Job description

We are seeking a seasoned Senior Project Manager to lead end-to-end planning, coordination, and execution of telecom service delivery projects. The ideal candidate will bring a strong background in structured communication, stakeholder alignment, and process-driven delivery across MVNE/MVNO programs or telecom infrastructure rollouts. This role requires a proactive leader who can manage multiple workstreams, drive operational excellence, and ensure client satisfaction across global engagements.

Key Responsibilities

1. Project & Program Management

• Lead telecom rollout or upgrade projects with detailed planning, execution, and delivery oversight.
• Manage scope, resources, budget, and schedules to meet SLAs and client expectations.
• Track project progress, risks, and corrective actions using structured reporting tools.
• Ensure compliance with quality, safety, and regulatory standards (e.g., ISO 27001).

2. Client Engagement & Stakeholder Communication

• Serve as the single point of contact (SPOC) for clients, vendors, and internal teams.
• Prepare and present dashboards, reports, and meeting minutes.
• Conduct regular review meetings and manage escalations effectively.
• Foster long‑term client relationships through proactive engagement and support.

3. Process Optimization & Documentation

• Maintain comprehensive documentation including charters, schedules, risk registers, and change logs.
• Drive continuous improvement through standardized templates and reporting.
• Support audits and ensure proper project closure documentation.

4. Cross‑Functional Collaboration

• Coordinate with engineering, RF, civil, operations, procurement, and finance teams.
• Support field teams with planning tools, trackers, and communication frameworks.
• Align delivery with business goals and regulatory requirements.

5. Performance Monitoring & Governance

• Monitor KPIs (time, cost, quality, customer satisfaction).
• Present project health reports to leadership and recommend improvements.
• Implement proactive risk mitigation strategies.

Required Skills & Competencies

• Bachelor’s degree in Computer Science, Information Technology, Information Systems or a related field.
• 15+ years of experience in project management, with at least 8 years in telecom service delivery.
• Proven track record of managing multi-million‑dollar telecom projects across multiple geographies.
• Experience in MVNE/MVNO onboarding, telecom infrastructure rollout, and client engagement at a strategic level.
• Deep understanding of telecom network rollout (fiber, RF, transmission, MVNE/MVNO platforms).
• Strong client‑facing communication and stakeholder management skills.
• Proficiency in MS Project, Excel, PowerPoint, Jira, and collaboration tools.
• Experience with service delivery platforms and telecom infrastructure (e.g., OSS/BSS, HLR/HSS, PCRF, OCS).
• Must have either PMP or PgMP certification.
• Ability to manage multiple priorities under tight deadlines.