Senior Patient Service Associate (Recruitment Officer, Contract)

KK WOMEN'S AND CHILDREN'S HOSPITAL PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading healthcare institution in Singapore seeks a detail-oriented Recruitment Officer to join the KidSTART@ KKH KIDS 0-3 Programme. This role involves tracking and analyzing participant data, maintaining databases, and guiding families through enrolment. Candidates should possess a diploma and relevant experience, with strong Excel skills and a professional communication style. Join us in making a crucial difference for eligible families through early childhood development support.

Qualifications

• Diploma or equivalent with relevant experience in healthcare or community service.
• Proficient in data analysis and management.
• Ability to learn healthcare management systems.

Responsibilities

• Track and analyze participant data using advanced Excel functions.
• Maintain recruitment databases and generate reports.
• Guide families through the programme enrolment process.

Skills

Advanced Excel skills

Strong database maintenance

Exceptional organisational skills

Professional communication style

Problem-solving abilities

Education

Diploma with 2-4 years relevant experience or GCE N/O/A Level/NITEC in Healthcare with 6-10 years experience

Tools

Microsoft Office

OAS

SAP

Job description

We're seeking a detail-oriented Recruitment Officer to identify and enrol eligible patients into the KidSTART@ KKH KIDS 0-3 Programme. This role combines strong data management skills with patient engagement responsibilities.

Key Responsibilities:

1) Programme Recruitment & Data Management

• Track and analyse potential participant data using advanced Excel functions
• Maintain comprehensive recruitment databases with meticulous attention to detail
• Generate recruitment reports
• Ensure data accuracy and compliance with PDPA guidelines

2) Family Engagement & Screening

• Screen and assess family eligibility through systematic data analysis
• Guide prospective families through the programme enrolment process
• Coordinate with Social Work Assistants/Coordinators for recruitment of patient

3) Manage appointment scheduling via the hospital appointment system

4) Programme Support

• Coordinate with clinic staff to identify potential programme participants
• Maintain organised records of all recruitment activities
• Track and follow up on pending applications
• Administrative duties to support any ad hoc assignments, as when required

Requirements:

• Diploma with 2-4 years' relevant experience, OR GCE N/O/A Level/NITEC in Healthcare with 6-10 years' relevant experience
• Healthcare or community service experience is advantageous
• Advanced Excel skills for data analysis and management
• Strong experience in database maintenance and data cleaning
• Proficient in Microsoft Office, OAS and SAP
• Ability to learn and navigate healthcare management systems
• Exceptional organisational skills
• Strong attention to detail in data handling
• Professional yet approachable communication style
• Ability to maintain objectivity while showing empathy
• Team player with initiative and problem-solving abilities
• Fast-paced environment requiring efficient multitasking

Join us in making a difference by connecting eligible families with crucial early childhood development support through the KidSTART programme. Shortlisted candidates will be contacted via email.